analyst report

 

TCS recognized as ‘Market Leader’ in Everest Group’s PEAK Matrix™ Assessment of Banking BPO Service Providers

The Everest Group’s PEAK Matrix report is a comparative assessment of 26 major service providers in the Banking BPO segment.  It assesses service providers on their market impact, vision and capability

TCS’ contextual knowledge of its customer’s business, technology acumen, significant range of next-gen offerings and the ability to bring to bear the power of Business 4.0 elements, particularly automation, cloud and artificial intelligence to transform customer operations are the primary attributes for its leadership position. 

Some of the key strengths highlighted in the report are: 

  • Ever expanding suite of technology solutions
  • Extensive and balanced delivery footprint
  • Proven domain expertise
  • Dominating presence across all lines of businesses 
  • Largest Banking BPO provider by revenues