TCS ranked #1 for customer satisfaction in the UK
- Rated ahead of 23 leading IT services firms in major survey of 200 of the UK’s top companies by IT spend
- Recognized for transformational success, proactivity and relationship improvement
London | Mumbai, August 1, 2013: Tata Consultancy Services (BSE: 532540, NSE: TCS), a leading IT services, consulting and business solutions organization, has been ranked number one for customer satisfaction in a major survey conducted by Whitelane Research in the UK.
The research, which surveyed more than 200 of the UK’s top IT spending organizations, evaluated over 700 IT contracts with TCS and 23 other leading service providers, to determine performance and levels of satisfaction. TCS topped the survey in terms of overall satisfaction level, setting the bar at a record high of 78%, versus an industry average of 67% and low of 59%. Whitelane Research cited transformational success, proactivity and relationship improvement as key areas of success for TCS, with the company ranked in first place for each of these Key Performance Indicators (KPIs). TCS’ customers reported above average satisfaction levels across all ten KPI measurements.
Shankar Narayanan, Country Head, UK & Ireland, TCS, said, “At TCS, we pride ourselves in delivering a service that is highly tailored to the needs of our customers. It is great to see that this flexible and relationship-based approach is resonating with our customers in the UK. Being ranked first in the industry is particularly encouraging as we have taken on several highly complex transformation projects in the UK in recent years and significantly expanded our operations. Keeping the highest level of client satisfaction while growing at fast pace is always a challenging task in any industry and I am delighted that we have been able to more than meet the mark. ”
Jef Loos, Head, Sourcing, Europe, Whitelane Research, said, “TCS has proved itself to be a leading company in the IT sector. Customer feedback is one of the most effective measures of a company’s performance and TCS performed excellently against the rest of the industry, with the majority of TCS customers stating they were very satisfied or satisfied. Its number one placing in the proactivity and transformational success rankings demonstrates TCS is a company that will deliver and continue to deliver the IT services its customers require."
Whitelane Research is an independent organization dedicated to sourcing analysis. The survey ranked 24 IT service providers based on the opinion of their customers. The results of the research are broken down into two parts: general satisfaction and IT domain rankings. The study is conducted in 13 European countries and a pan-European report is published at the end of the year. The research provides a comprehensive overview of the IT landscape, main sourcing trends, positioning of the main service providers based on different KPIs, cloud computing trends and governance and IT procurement trends.
About TCS UK
TCS was established in the UK in 1975. It has an over 9000 employees based in UK & Ireland serving over 200 customers, including 24 FTSE 100 companies. The TCS facility in Peterborough is the FCA-regulated subsidiary, Diligenta, one of the UK’s largest pension policy administrators. Recently, it announced the expansion of its state-of-the-art delivery center in Liverpool to service public sector clients in the UK.
About Tata Consultancy Services Ltd. (TCS)
Tata Consultancy Services is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT, BPS, infrastructure, engineering and assurance services. This is delivered through its unique Global Network Delivery Model™, recognized as the benchmark of excellence in software development. A part of the Tata group, India’s largest industrial conglomerate, TCS has over 285,000 of the world’s best-trained consultants in 46 countries. The company generated consolidated revenues of US $11.6 billion for year ended March 31, 2013 and is listed on the National Stock Exchange and Bombay Stock Exchange in India. For more information, visit us at www.tcs.com.
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