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TCS retains #1 Service Provider Rank in the Nordic Region

  • Dominates in Customer Satisfaction survey of CIOs & CXOs from top 300 Nordic firms
  • Is in the top position for the second concurrent year, ahead of 22 other global and local IT firms in the four-country region (Finland, Sweden, Norway and Denmark)

Mumbai, August 18, 2011: Tata Consultancy Services (TCS), (BSE: 523540, NSE: TCS), a leading IT services, consulting and business solutions firm, was recently ranked as the number one service provider across the entire Nordic region on key performance indicators (KPIs) surveyed in KPMG / EquaTerra’s Nordic Region Service Provider Performance & Satisfaction Study 2011. This is TCS’ second concurrent year in the top position.

TCS had consistently high industry scores on all major KPIs including Customer Satisfaction, Recommendation, Quality, Flexibility, Innovation, Relationship Management (Strategic), Risk and Transition Management and Governance. The company was ranked number one for general satisfaction in the Nordic region, attaining a general satisfaction rate of 79 percent (significantly above the average industry satisfaction rate of 69 percent).

The independent report is an annual vendor performance survey completed by CIOs and CXOs representing the top 300 Nordic companies in terms of their IT expenditure and ranking 23 leading service providers in the region on the basis of client feedback. “Along with achieving market-leading project results, we have been strengthening partnerships with our clients by advising them strategically on both business and technology challenges, in order to help them maintain leadership positions in their own industries. This survey clearly shows that these capabilities are highly valued among our clients. This year’s report is broader and deeper than ever before, and quality is emerging as the primary criteria in making IT partner decisions,” said Amit Bajaj, Director of the Nordic and Baltic region, TCS.

When asked how likely they are to recommend vendors to their peers, respondents ranked TCS joint first in the Nordic region (86 percent on the recommendation index versus the industry average of 70 percent), demonstrating the company’s ability to bring “certainty” to its clients by delivering business results, providing leadership to drive transformation and partnering for success.

“This is the second year in succession that Tata Consultancy Services has achieved a very strong performance. The company is again number one in Nordic customer satisfaction and achieved above-average results in every single KPI. The result is impressive since the Nordic IT market is under constant demand and pressure, from both clients and new vendors entering the market,” said Jef Loos, Director at EquaTerra / KPMG.

About KPMG / EquaTerra Nordic Region Service Performance & Satisfaction Study 2011
An important IT survey on trends and satisfaction based on perception from end-user clients

The report is focused on more than 300 of the top IT spending companies in all sectors in the Nordic region. In order to be ranked in the report, service providers must meet two criteria: minimum eight client evaluations and the client base evaluated per service provider must represent a minimum annual contract value of one million USD. Total confidentiality is guaranteed for participants and the data is collected via a web-based survey. Most participants are CIO, CFO, CXO or immediate direct reports with decision-making responsibility.

About Tata Consultancy Services Ltd. (TCS)
Tata Consultancy Services is an IT servicesconsulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of  IT,  BPSinfrastructure,  engineering and  assurance services. This is delivered through its unique Global Network Delivery Model™,recognized as the benchmark of excellence in software development. A part of the Tata group, India’s largest industrial conglomerate, TCS has over 202,000 of the world’s best-trained consultants in 42 countries. The company generated consolidated revenues of US $8.2 billion for year ended March 31, 2011 and is listed on the National Stock Exchange and Bombay Stock Exchange in India. For more information, visit us at

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