TCS partners with LocalTapiola for a revolutionized customer experience
Helsinki | Mumbai, January 22, 2018: Tata Consultancy Services (BSE: 532540, NSE: TCS), a leading global IT services, consulting and business solutions organization, and LocalTapiola, one of Finland’s largest insurance companies today announced that they will work together to deepen LocalTapiola’s digital customer engagement.
LocalTapiola is transforming into a lifelong security company that provides its customers with comprehensive, preventative services in the areas of health, security and finance. An array of new Omni-channel services will be created to support these. The projected digital transformation will focus on self-service, marketing automation, next best action marketing, CRM and analytics.
Petri Vuorinen, CDO, LocalTapiola, said,“Our new agreement with TCS offers a way forward in a heavily disrupted industry. Life-long security is central to our future business model and with TCS’ industry knowledge and digital expertise on board, we are confident we can achieve this transformation.”
LocalTapiola recently created its own Digital Competence Center as the delivery arm of its future business model and TCS will be working closely with them to build an agile data platform to support hyper-personalized services and a customized Omni-channel experience.
By putting experience first, leading enterprises such as LocalTapiola are winning over new customers and creating growth at a super-accelerated pace – part of what TCS has named the Business 4.0 paradigm. TCS will be helping LocalTapiola use today’s technology platforms to leverage abundant resources – like capital, talent and capabilities – in real-time. This move from the limited to the near-limitless is one of the most profound aspects of Business 4.0.
Anil Joshi, Country Manager, TCS, Finland said,“In the post-digital world, digital technologies have enabled companies to reimagine every aspect of business. It is an honor to work with LocalTapiola on their digital transformation journey. Our knowledge and expertise bring many layers of competence to the table in critical areas such as the shopping experience itself, digital marketing automation and analytics. We will be working closely with LocalTapiola to support their ambition to become a life-long security company.”
LocalTapiola Group is a mutual group of companies owned by its customers. LocalTapiola's mission is to safeguard its owner-customers' lives and success. Our vision is to offer Finnish people a safer and healthier life. The lifelong security concept means comprehensive and proactive services. LocalTapiola serves private customers, farmers, entrepreneurs, corporate customers and organisations. The number of owner-customers is approximately 1.6 million. The Group consists of 20 regional mutual insurance companies, as well as the national companies, LocalTapiola General, LocalTapiola Life, LocalTapiola Asset Management and LocalTapiola Real Estate Asset Management. LocalTapiola employs approximately 3,400 people, half of whom work in the regional companies. www.lahitapiola.fi/localtapiola
About TCS Nordics
Present in the Nordics since 1991, TCS™ has around 9,000 professionals working in Sweden, Finland, Norway and Denmark delivering a consulting-led, integrated portfolio of IT-enabled services through its unique Global Network Delivery Model™. With research-based customer solutions developed in the global TCS Innovation Labs, TCS keeps a strategic focus on value sourcing and a strong digital transformation agenda, which essentially makes TCS the obvious choice for Nordic companies when defining and choosing their digital solutions. Furthermore, TCS has consistently been rated number one in multiple surveys for Nordic IT services customer satisfaction over the past 8 years. In 2017, for the fifth consecutive year, the Top Employers Institute granted TCS a Top Employer in Europe certificate, with Sweden, Norway and Denmark among the markets where TCS was number one.
About Tata Consultancy Services Ltd (TCS)
Tata Consultancy Services is an IT services, consulting and business solutions organization that partners with many of the world’s largest businesses in their transformation journeys. TCS offers a consulting-led, Cognitive powered, integrated portfolio of IT, Business & Technology Services and engineering. This is delivered through its unique Location Independent Agile delivery model, recognized as a benchmark of excellence in software development. A part of the Tata group, India’s largest multinational business group, TCS has over 390,000 of the world’s best-trained consultants in 46 countries. The company generated consolidated revenues of US $17.6 billion for year ended March 31, 2017 and is listed on the BSE (formerly Bombay Stock Exchange) and the NSE (National Stock Exchange) in India. For more information, visit us at www.tcs.com
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