analyst report

 

TCS Ranked #1 Service Provider in Retail and CPG by HFS Research

The HFS Top 10 Retail and CPG Services 2019 report assessed and scored the industry-specific service capabilities of 17 service providers across innovation, execution, and voice of the customer criteria. TCS was positioned first because of its global scale and retail expertise with industry specific IP, breadth of services, mature suite of AI-based proprietary retail solutions, and digital first approach. 

The report cites TCS Algo RetailTM products—TCS OmniStoreTM and TCS OptumeraTM—which help retailers unlock exponential value as key strengths. The report also highlights that TCS’ Digital First approach is driving large transformation deals and is helping retailers like Marks and Spencer on their journey to become Digital First retailers.

TCS demonstrated one of the greatest breadth and depth of services in the retail and CPG value chain that we encountered in our Top Ten research,” said Melissa O’Brien, Research VP, Customer Engagement, Retail and Travel Strategies, HFS. “The industry specific tools TCS has developed combined with a ‘digital first’ approach to its engagements with retail and CPG firms brought TCS to the top of the list for several categories such as co-innovation and collaboration, and top overall in the study.”