TCS ranked No. 1 in Customer Satisfaction in Belgium according to Whitelane Research
Whitelane Research has published the results of its annual study on IT Outsourcing and IT service provider performance in the BeLux marketplace. TCS is one of the two companies who share the No.1 position in the Service Provider satisfaction ranking.
Over 200 participants of the top IT spending organizations in Belgium and Luxembourg evaluated over 500 unique IT outsourcing contracts with a total combined annual value of €1.6bn.
The BeLux study is part of Whitelane’s annual extensive IT outsourcing studies which interview sourcing executives (CIOs/CFOs) about their opinion on their outsourcing plans and service providers. The study is conducted in 13 European countries and a pan-European report is also published. The research provides a comprehensive overview of the IT outsourcing landscape, main sourcing trends, positioning of the main outsourcing service providers based on different key performance indicators (KPIs), cloud computing trends, governance and recommendations from the top 20 service providers.
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