TCS positioned as Leader and Star performer in Everest Group’s PEAK Matrix™ Assessment for Life & Pensions Insurance BPO
The Everest Group’s PEAK Matrix™ report is a comparative assessment of 20 major service providers in the Life & Pensions insurance BPO space. The PEAK Matrix™ assesses achievements and overall capability of service providers across multiple dimensions including market success, scale, scope, technology capability, delivery footprint, and buyer satisfaction.
TCS’ position as a Leader and Star performer is driven by its outstanding buyer satisfaction scores, with clients highlighting its transformational capability and resource accessibility. The report mentions that it has extensive coverage of onshore, offshore and nearshore locations, creating excellent shoring mix.
As per the report, TCS is one of the largest players in L&P insurance market and has posted exceptional revenue growth.
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