TCS Utilities Business Process Services: Delivering sustained growth and profitability through innovation

ANALYST REPORT

 

TCS Utilities Business Process Services: Delivering sustained growth and profitability through innovation

Evolving macroeconomic and business trends, technology advances, and regulatory constraints pose several challenges for the utilities industry. Some of the key challenges include:

  • Managing a fundamental shift in profit pools for mature economies due to the decentralization of power generation
  • Seeking new revenue pools and reducing short term expenditure during a period of eroding revenues
  • Competing with other industries to tap into the best talent in the face of a rapidly retiring workforce
  • Adding capacity in fast-growing emerging markets to keep up with the surge in demand

Tata Consultancy Services' (TCS’) Business Process Services (BPS) for the utilities industry addresses the unique needs of utilities by leveraging best-in-class and standardized processes, aimed at improving business performance. TCS’ services cover the end-to-end utilities revenue cycle, spanning customer acquisition, contract processing, account maintenance, billing and cash collection, and smart metering services. These services are designed to help reduce the cost and time to serve, while providing timely and accurate billing for superior customer satisfaction. In-depth analytics capabilities and proven operating models help improve cash flows and receivables performance.

Our ValueBPS™ approach address these key business priorities to help drive sustained and profitable growth. We do this by leveraging our deep domain expertise and operations redesign methodologies such as FORE™. ValueBPS™ also encompasses robotic process automation (RPA), analytics and insights, our unique IT-BPS synergy, Business Process as a Service (BPaaS) models, and business process management (BPM).

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