Some behind-the-scenes magic
At the back end, this massive corporate vaccination drive was built on top of a process management solution engineered by TCS’ corporate IT unit, Ultimatix. This team leveraged several internal applications to address the complexities associated with CVC management, dose preservation, and concurrent scheduling during the vaccination drive. All this was enforced keeping in mind guidelines issued by the National Expert Group on Vaccine Administration for COVID-19.
The Ultimatix team took the vaccination solution from idea to launch in less than a week’s time, with Android and iOS mobile applications in place to aid deployment. A simple three-step process addressed common pain points that employees might have faced while trying to register for vaccines elsewhere. All this together ensured that over 480,000 registrations were completed within a month of the solution’s inception.
Then came an indigenous smart algorithm that filtered heaps of data through criteria such as gaps between doses, vaccine type administered, age and comorbidity status, number of dependents, and previous/current COVID-19 symptoms in order to automatically schedule the first and second vaccination doses for employees and their dependents. This helped prevent medical complications and ensured the optimum use of the vaccine doses. In addition, the scheduling process took care of business continuity by booking different slots for employees hailing from the same projects.
The possibilities are endless
The smart algorithm makes it easy for the system to send personalized updates and reminders by email, text messages, or push notifications to all registered persons. Which is how during a rainy Mumbai evening – exactly 84 government-mandated days after our first vaccine dose – we came to know that we were up for our next one. Another day, another smooth-as-butter vaccination process later, we were ready to face the world as a double-vaccinated responsible member of society.
At the back end, this smart algorithm helps the TCS Vaccination League team gather relevant data about the number of appointments executed as well as upcoming appointments in order to gain strategic insights and help plan vaccinations seamlessly. It captures COVID-19 infection-related information and recalculates the vaccination dates basis the infection status of the employee or dependent. The solution also considers first/second doses that might have been taken outside of the TCS ecosystem while scheduling future vaccinations.
Thanks to its segregation capabilities, this same solution was easily deployed at other TATA group companies without compromising their data. A rule-based secure access management mechanism also ensures data privacy by limiting access to a certain set of users. This social innovation received a silver commendation at the 2021 Brandon Hall Group Excellence in Technology Awards under the category ‘Best Advance for Leading Under a Crisis’. Plans are now on to scale this veritable booster shot to other geographies based on their business and regulatory needs.