TCS has a workforce of over 500,000. That’s roughly ten times the capacity of New York’s Yankee stadium, or a little under the total population of the Swiss city of Basel.
CEO Rajesh Gopinathan recently commented that in terms of human capital, with every quarter, the company has been mobilizing and matching employee skills to requirements equivalent to the workforce numbers of a medium-sized company.
So, what does it take for 500,000 people to align with a single purpose to create a living, breathing entity that functions as deep as it does wide with over a hundred locations the world over? What sort of plan does one need to put in place to ensure that not only is talent being used correctly but also that it gives 500,000 minds a growing sense of value?
What does it actually take to actualize human potential?
TCS is among the top three IT consultancies in the world with a market capitalization of USD 167 billion as of June 2021. Its service portfolio includes over 30 offerings in terms of products and platforms. The company operates in 149 locations across 46 countries and 11 business verticals with a talent base of over half a million people, representing 155 nationalities and spanning an exhaustive 1,600 competency categories.
A human resource phenomenon that is peculiar to the information technology industry is the perennial lateral movement of people across projects. And people come with feelings, aspirations, expectations, differing abilities, personal constraints, and last but not least, potential. If Project A is releasing one resource, then Project B is adding two more concurrently, while Project C is making plans for the 20 additional team players it would need to accommodate it’s widened scope of work for the rest of the year. The movement is never straightforward. At TCS, this happens at a scale of close to 1,200 people every day.
TCS’ Resource Management Group (RMG) has, over the years, put together an intricate blueprint to ensure that the enterprise makes the most of its human capital by analyzing, and then upskilling and reskilling the workforce. RMG was awarded three coveted industry prizes in 2021 for human resource optimization and management. One among these is Brandon Hall Group’s 2021 Excellence Awards for Best Advance in Workforce Planning and Management.