TCS’ efforts led to optimized processes at Westpac, also resulting in higher operational standards. Dr. Leif states, "All our engagement with TCS from day one was thoroughly professional. We’ve been satisfied with the quality that we’re receiving from TCS, and all our KPIs and SLAs have been exceeded from day one.”
According to him, there is no doubt that TCS has gone well beyond its role as a service provider. He appreciates how TCS has taken genuine interest in understanding Westpac’s business processes and operations, which has led to a very productive partnership. Dr. Leif remarks, “They work as one blended onshore-offshore team, working towards common goals.”
Given the incredible global reach, work experience across industries and huge client base, TCS has extensive knowledge of and exposure to innovative approaches in analytical methodologies, Dr. Leif believes. “We receive advice and good insights from TCS on mechanisms that are a crucial part of analytics’ capability in any major bank,” he further highlights.