Skip to main content
Skip to footer
Contact Us
We are taking you to another website now.


Tenaga Nasional Berhad Digitally Transforms its Distribution Network

TCS delivers a future-proof initiative for TNB to help it prepare for a deregulated marketplace

Tenaga Nasional Berhad
Business Process Management


Tenaga Nasional Berhad digitized its processes organization-wide to deliver enhanced productivity and customer experience

Tenaga Nasional Berhad (TNB) is the largest electricity utility not only in Malaysia but also Southeast Asia, and one of the largest distribution grids in Asia. The impending deregulation of the electricity market in Malaysia will intensify competition and serve as a catalyst for utility companies in the country to reimagine their businesses with new-age technologies. To cushion any impact the deregulation may have on its business, TNB undertook an opex optimization initiative, for which it sought TCS' services.


TCS implemented a solution that digitized TNB’s manual and siloed processes

TCS deployed a business process management solution which identifies complex information flows between stakeholders. The solution is also equipped with mobile applications and includes a gamification layer to identify and reward top performers. Overall, the solution not only enhances workforce productivity but also increases agility.

Besides this, the solution provides managers with real-time dashboards to help them quickly make decisions and ensure workflow transparency across the many complex processes that are digitized within the distribution network.

Download the infographic to know more about how TCS helped TNB optimize opex in the face of impending deregulation 

TCS deploys a business process management solution for digital transformation in utilities

TCS helped TNB improve overall operational efficiencies in the following ways:

  • Reduced cycle time by 60%
  • Customers benefit from 60% faster new connection lead time reducing it from 19 days to 5 days
  • Helped TNB save close to RM20 million in value over five years

What's your challenge?
Let’s work together to solve it.
More Like This

Thank you for downloading

Your opinion counts! Let us know what you think by choosing one option below.