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How Technology will Drive New Travel and Tourism Experiences in the Post-COVID Era

The return of travel and tourism following the global pandemic, spurred by pent-up demand and mass vaccine rollouts, has fueled optimism in the leisure travel industry. Likewise, the longing for authentic human connection, driven by months of remote working and video calls, has many business travelers eager to resume face-to-face communications and genuinely reconnect with their teams and customers.

In this executive conversation, Sowmya Rajagopalan, vice president and head – Americas, for TCS’ Travel, Transportation, and Hospitality business unit, delves into the evolving landscape and the pillars that a changing travel industry will rest on. Bates Turpen, global CIO of Travelport, shares his company’s experiences in preparing for a post-pandemic era of travel and how innovation intended to simplify the industry’s complexities has become the central focus for Travelport’s new global strategy.

Sowmya Rajagopalan

Vice President and Head–Americas, Travel, Transportation, and Hospitality, TCS

Bates Turpen

CIO, Travelport

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