Unified Worklist: Integrating Tasks

Consolidating task-related communications on Microsoft Teams

The Challenge

Due to the heterogeneity and overall diversity of the system landscape, users often have to interact with more than one worklist, and do not have a global overview of their work. Cloud-based systems, too, assign tasks on different systems which the users need to access to execute their work. The lack of a consolidated platform for tracking the assigned tasks not only makes task-related communications unclear but also increases the project timelines due to the lengthy approval process.

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TCS Solution

TCS Unified Worklist consolidates all task-related communications and information on the Microsoft Teams platform to deliver a seamless employee experience. The solution leverages the My Task feature with a customizable display layout to ensure a single integrated system to manage and monitor multiple tasks. Solutions features include:

The basics: Collaborate seamlessly and enable one-click approval for worklist tasks from within Teams.

Consistency and familiarity: Integrate existing applications with Microsoft Teams and gain a single view of tasks from across the enterprise systems.

Simplification: Automate workflows and consolidate all tasks in a single platform to reduce time spent on redundant processes. Receive notifications for SAP sales order requests, SAP purchase order requests, ServiceNow requests, and SuccessFactors leave requests.

Streamline and integrate: Streamline in-house apps and solutions by integrating with Teams, thereby presenting a unified canvas where all other apps and solutions can be accessed.

Benefits

The solution helps enterprises:

Increase employee engagement with a consolidated, easy-to-use platform and reduced efforts

Ensure transparency and agility in task-related communications

Improve insights with real-time data integrated with data visualization tools via the Teams platforms, which accelerates decision-making

Drive better business outcomes with smoother and faster business approval processes

Increase employee adoption with new data sources and enhanced approval process

Provide quick updates on ServiceNow tickets within Teams

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Together, TCS and Microsoft have built future-ready industry solutions to drive transformation journeys and take it to a common customer base.

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SOLUTION