Challenge
A rapidly evolving marketplace led by progressive reforms has increased competition among utility providers. There is greater focus on sustainable and green initiatives, which require more investments and contribute to the rising cost of doing business. In order to remain competitive and continually enhance customer experience, utility providers need to evolve into real-time digital enterprises with the agility to offer right-priced products, services, and differentiated end-customer experience.
TCS Solution
TCS Utilities Business Operations, powered by our ValueBPS™ approach, delivers managed services through a comprehensive suite of consulting and operational solutions:
Acquisition and loss, meter data, billing, payment, debt management
- Customer Experience Management
24x7 web chat, social media services, customer survey, contact center, sales and collections, compliance audit services
- SMART metering services
Deployment support, remote meter data management, billing, and smart meter analytics
- Asset management
Asset lifecycle analytics, health and safety, GIS and EIS services
- Digital Enablers
Robotic automation; mobility solutions; platforms for billing/CRM, accounts payable, collections, and web chat; business process modeling; change management; analytics and insights
- Enterprise Service
Finance and accounting; supply chain management; human resources
Benefits
Enhanced customer satisfaction, Net Promoter Score
Reduction in customer complaints
Enhanced revenue realization through exception management
Reduction in manual efforts through automation
