TCS’ automation expertise powers ENMAX Energy’s customer support automation vision.
At the very outset, TCS decided to use a lean-enabled automation analysis framework to create an RPA tool unique to ENMAX Energy’s needs. With the blueprint in hand, a business case was outlined to quantify the cost, savings, and return on investment (ROI) of adopting the said strategy. The software and RPA tools needed for comprehensive back-end automation were evaluated.
The RPA solution was built using UiPath and can read complex files, SAP industry solution for utilities (IS-U and CRM) inbox items, and business process exceptions. It can easily integrate with other applications, such as Genesys, intelligent work distribution (IWD), SAP, data quality management (DQM), and SnapLogic.
TCS helped ENMAX Energy’s back-end operations by leveraging:
- Complex business logic to reduce manual processing
- A market-ready solution with built-in flexibility and scalability hosted on Microsoft Azure
- Enterprise-grade design principles across bot configuration, deployment, operations, monitoring, and governance
- Data-driven, self-operable analytics engine