Challenge
Legacy retail and clinical systems impact overall customer experience.
The client’s legacy point of sale and electronic medical record system posed a challenge to the retail associates’ and doctor’s ability to offer a confident customer experience. As a result, the client was looking to modernize their store systems and deliver an improved experience for associates, doctors, patients, and retail customers. Within the same year, various retail and operational initiatives were affected by the COVID-19 pandemic
Solution
TCS supports transformation of retail customer experience, IT services and business continuity.
TCS partnered with Visionworks to devise a cloud strategy for an integrated environment that would allow various Visionworks systems to be connected and synchronous. The TCS team also designed a scalable and robust solution to strengthen the cloud platform and implemented Secure Borderless Workspaces (SBWS) to ensure business continuity through a secure Visionworks remote environment. TCS also formalized multiple standard operating procedures to enhance efficiency, quality output and performance uniformity, while maintaining compliance. TCS created a one team experience so that all teams can together provide flawless vision, simply. Additionally, TCS acted as lead in executing the annual disaster recovery exercise.
