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SUCCESS STORY

Vodafone Hungary Implements Fixed Services

TCS plays key role in conceptualization to execution post Vodafone’s acquisition of fixed assets

 
Client
Vodafone Hungary
Industries
Communication, Media and Technology
Service
Consulting

Challenge

Vodafone Hungary was looking for a future-ready tech stack for its fixed services.

Vodafone Hungary wanted to migrate its fixed services and systems to an in-house platform post the acquisition of Liberty Global. To ensure a future-ready network, Vodafone had to build the end-to-end stack in the shortest time possible, using products and tailor-made solutions. This would help the telco deliver superior customer experience and ensure service continuity during the migration process.

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Solution

TCS took complete ownership of the consulting, design, and migration process.

The largest vendor in this multi-vendor engagement, TCS soon became Vodafone’s strategic partner and systems integrator, offering a wide range of program management services. The team completed the entire migration within a year, while ensuring superior customer experience. Key highlights of the engagement were:

  • Performing gap analysis and defining appropriate solutions
  • Enabling bulk API-driven provisioning for cost-effective migration
  • Conducting bottom-up analysis to capture function points, improve data quality, and generate weekly and on-demand reports
  • Delivering the required consultancy, architecture, and design services within tight timelines
  • Setting up fit-for-purpose infrastructure specifications for smooth functioning of applications
  • Building future-ready solutions, including a simple, scalable, and efficient solution to deliver OTT services seamlessly

"TCS showed a wide range of experience and played a key integrator role and the program was appreciated all across."

Csaba Marik, IT Transformation Lead, Vodafone Hungary

Benefits

With TCS’ support, Vodafone Hungary has successfully moved away from legacy SaaS platform.

TCS helped Vodafone Hungary successfully migrate to an advanced platform for fixed services, with minimal service disruption. No service or customer was left behind on the legacy platform. The migration order orchestration engine has enabled superior governance and performance at Vodafone.

28%

Improvement in data quality

99%

More than 99% KPIs met

0.05%

Less than 0.05% customer complaints

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