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The chargeback process in payments is mostly manual, which results in longer processing times and a higher probability of errors. The absence of a single screen interface and case tracker makes it difficult to fetch and track customer case information. Moreover, the high complexity of the various processes requires strong decisioning methods. The high investment cost for enterprise transformation also prevents card issuers and merchant acquirers from delivering a seamless online and point of sale experience.
TCS Rover Cognitive Chargeback Solution covers the end-to-end process of a payment card chargeback – from capture to resolution. Coupled with business insights and analytics, the solution uses the Machine FirstTM delivery model to give the machine the first right of rejection. Key features include:
TCS’ solution provides the following benefits to enterprises: