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Industry

CHALLENGE

The telecommunications industry is struggling with high market penetration, limited network capacity, net neutrality regulation, and severe competition from OTT business models.

As a result, Communications Service Providers (CSPs) in the:

  • Consumer segment are losing out on market share due to price wars.
  • Enterprise segment are changing their business model from CSP to Information and Communications Technology (ICT) solution provider due to low profit margins.

TCS SOLUTION

Our BSS/OSS solution empowers CSPs to improve business, technology, and operational efficiency with a focus in:

  • Fulfillment: service orchestration, provisioning & activation, inventory management, and synchronization & discovery
  • Assurance: service quality, fault and performance management, and trouble ticket
  • Billing: CRM, POS, billing, rating, self-care, and product catalog

Here is how we help:

  • Business: we focus on product and process simplification through e2e system integration and transformation, and business process design and consulting.
  • Technology: we focus on digital transformation and automation through application cloud migration, legacy modernization and nonlinear applications and strategic support, APIfication and COTS implementation.
  • Operational Efficiency: we focus on reducing costs through revenue assurance and fraud management, and application consolidation.

BENEFITS

  • Consolidate systems for service providers to improve efficiency
  • Transform network environments without disrupting customer’s services or experience
  • Simplify and speed up the introduction of new services and technologies
  • Detect and resolve customer problems faster
  • Maximize return on investment
  • Reduce operational costs
  • Manage complex products and services
  • Enable faster time to market

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