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Industry
- Public Services Public Services
Digital Transformation of Government Agencies and Public Services
Read how TCS helps government institutions overcome challenges & embrace digital innovation to drive purpose-led transformation & improve citizen services.
Related Insights
Read how TCS helped the Kerala police department adopt digital technology & revamp the Thuna Portal to offer quick, improved, & efficient citizen services.
Case Studies
18 Jul 2022
The Passport Seva Program, with online services & passport seva app, is India’s most successful e-Governance Program. Read how TCS helped this become a reality.
video
02 Nov 2020
In tune with the Family and Medical Leave Act, TCS offers an integrated & scalable solution to administer PFML programs efficiently & effectively. Learn more.
Solution
22 Aug 2022
Improving the quality of life of citizens through digital governance.
CHALLENGE
In a digital world, true freedom lies in all citizens getting access to services whenever they want them. Therefore, the current challenges that societies face are to figure out how to:
- Empower citizens to avail services
- Provide superior customer service and faster resolution of issues
- Build the ability to provide services round-the-clock and throughout the year
- Provide accurate and real-time information
- Streamline internal processes and workflows
TCS SOLUTION
Providing all kinds of solutions to all citizens all the time is a challenging mandate. Therefore, our TCS’ Citizen Service solutions are designed to help governments around the world deliver responsive public services to their citizens /constituents. Our solution has features that ensure the following:
- Consistent service delivery: it doesn’t matter who is accessing the service or from where or what time. We assure streamlined, perfect service.
- Enhanced customer experience: access to services is simple and using these services is intuitive.
- Strong domain expertise leading to specialized domain-specific solutions: various societies and citizen groups will have special requirements. Our solution can be tailor-made to fit these requirements.
BENEFITS
- Have responsive solutions
- Deliver services to the citizens anytime and anywhere
- Customize solutions for citizen needs
- Reduce processing and waiting times
- Increase profitability, transparency, and government efficiency
- Improve citizen satisfaction
- Encourage better governance
Related reading
Tamil Nadu leverages TCS' DigiGOV™ Ease of Doing Business Solution
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25 Nov 2022
TCS’ DigiGOV™ Digital Workplace Suite helps in Administrative Reforms
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25 Nov 2022
Reliable Fingerprint Biometric Authentication with DigiGOV™ FACTS7
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25 Nov 2022
Gujarat Govt Leverages TCS’ DigiGOV™ Ease of Doing Business Solution
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15 Nov 2022
Transformation starts here
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