The TCS DigiGOV™ Framework

A 360-degree, scalable enterprise platform designed to spur a public service organization’s digital transformation

CHALLENGE

Digital strategy in a Business 4.0-aligned environment demands that organizations, especially in public services, optimize limited resources and align their transformation agenda with their business policies, processes, models, the needs of internal and external stakeholders and technologies. Leveraging an enterprise framework that can act as an IT enabler is therefore important. TCS’ DigiGOV Enterprise Framework drives a public service organization’s business digitization and its digitalization across strategy, technology, stakeholders, domain and business processes, channels and other organizational elements, with key focus on improving customer experience.

TCS SOLUTION

The TCS DigiGOV framework is accessible via different channels and is available anytime, anywhere to the organization’s stakeholders/users. It can be easily integrated with existing or third-party applications, while ensuring successful configuration of new business processes or proof of concepts for any domain. It helps transform legacy systems and integrates processes or internal systems that work in silos keeping in mind the needs of all stakeholders in an organization – be it management, employees, clients, investors, partners, suppliers and so on. The DigiGOV Framework is a comprehensive solution to manage a public service organization’s need. The implementations within the framework include: A self-service portal, workflow and case management, analytics and dashboards, security framework, authentication, and a search engine.

BENEFITS

• Industry presence: Presence for the past 20 years, an over 20-million user base across more than 100 implementations in 9 countries.

• No. 1 agile companion: Helps leverage an agile delivery approach to configure business processes in 30, 60 or 90 days.

• Strong domain and technical expertise: Marked by TCS’ exhaustive domain knowledge and industry-benchmarked technological process

• Technology stack and standards: Technology expertise across Java and J2EE architecture

• Global presence: TCS’ well-established global footprint helps achieve smoother rollouts, delivery of robust post-implementation support.

• Zero industry or domain boundaries: Ensures rapid configuration of business processes

• Customer- and trends-driven roadmap: Around 90% of DigiGOV’s roadmap items are based on continuous customer feedback and customer experience.