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https://www.tcs.com/content/dam/tcs/videos/industries/travel-and-hospitality/customer-stories/success-stories/lgbs.webm

Highlights

  • Lufthansa Group Business Services wanted to align the finance and accounting function with the group’s strategic imperatives to safeguard market leadership, focus on cost, operational stability, and reliability through innovation and digitization.
  • TCS, armed with airline experience and contextual knowledge, undertook a harmonization study to identify potential areas of optimization of the revenue accounting activities covering seven different processes at eight global sites
  • TCS created an agile and unified finance operating model, seamlessly integrating revenue accounting services of all Lufthansa Group airlines.

Streamlining finance functions

Lufthansa Group Business Services set out to overhaul finance and accounting with a digital operating model for improved agility, reliability, and value creation.

It wanted to align the function with the group’s strategic imperatives—safeguard market leadership, and focus on cost, operational stability, and reliability through innovation and digitization. Its aim was to maximize synergies between different operating companies for scale and efficiency. With multiple group airlines—Lufthansa, Swiss, Brussels, Austrian and Eurowings—the airline revenue accounting processes were disparate with multiple country specifications.

The solution: TCS transforms revenue accounting

Lufthansa Group Business Services (LGBS) provides finance and accounting services, among others, to the group. Together with LGBS, TCS experts, armed with airline experience and contextual knowledge of client’s processes, undertook a harmonization study to identify inconsistencies and potential areas of optimization of the airline revenue accounting activities covering seven different processes across eight global sites. As a result, an agile and unified finance operating model was created, seamlessly integrating revenue accounting services of all Lufthansa Group airlines.

Through multiple proactive projects and by setting up a process excellence and coaching hub, TCS helped LGBS drive agility and efficiencies with digital finance transformation.

As a trusted partner, and in the midst of the COVID pandemic, TCS helped LGBS scale up operations swiftly to process the over 500% surge in refund requests, thereby fulfilling group airlines’ passenger commitments and improving their brand reputation. The LGBS’ decision to extend the partnership by five more years is a testimony to the proven partnership and value delivered through airline digital transformation.

 

The Benefits: Re-imagined operating model 

TCS helped LGBS reinvent the operating model, improving their cash flow and efficiency. 

  • €5.1 million ($5.96 m) in business value provided over seven years by re-imagining operating model to deliver greater efficiencies, improved performance, cash flow, and profitability

  • Productivity improved 43% through digital, innovative initiatives

what made this happen

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TCS’ AI-ML-based solution suite enables digital transformation with digital collaboration through intelligent insights to help improve customer experience. 

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With SAP S/4HANA and the SAP cloud platform, we enable smart and predictive maintenance and accelerate and de-risk digital transformation programs.

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With features like price bundling and marketing, our solution can intuitively customize products and services in the hospitality sector to increase revenue.

Improvements

Process-improvement
300

Initiatives implemented for process-improvement

Business value
EUR-5.10million

Business value provided over seven years

Productivity
40%

Improvement in productivity

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