- Cognitive Business Operations
Read how the emerging technology trends and changing business models can transform B2B channel partner roles to deliver personalized customer experience.
BPO has come a long way from business process services to business outcome service that handles core functions like complaints & customer experience. Know more.
As per an IDC Research sponsored by TCS, HR operations are now embracing digital transformation & technologies for better resilience & adaptability. Learn more.
A survey result states that organizations are promoting multi-cloud adoption, updating multi-vendor management, & embracing enterprise digital transformation.
Data privacy in IoT is a key concern for businesses. Privacy-by-Design can effectively address challenges of personal data protection and compliance
As supply chain inefficiencies drive up costs and negatively impact CX, enterprises must use an ML-led model to identify root causes and predict shipment delays