High operational costs and poor organizational productivity are forcing companies to streamline their contact center and unified communication support and maintenance operations. Several organizations rely on multiple vendors to manage their contact center and unified communication (CC & UC) systems, requiring greater integration effort and higher costs. Further, limited in-house capabilities and manual processes lead to higher resolution time in case of technical glitches.
TCS’ Managed Services for Contact Center and Unified Communications help companies optimize operations, while reducing costs, with high quality, 24x7 support for the entire technology stack. Our service offering is ITIL V3 compliant, and focuses on automation and self-service tools for robust monitoring and incident management. Features included are: