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TCS is here to make a difference through technology.
Leading the way in innovation for over 50 years, we build greater futures for businesses across multiple industries and 131 countries.
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We’re in it for good, driving positive change for the benefit of all.
Our expert, committed team put our shared beliefs into action – every day. Together, we combine innovation and collective knowledge to create the extraordinary.
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Extraordinary expertise leads to remarkable results.
We share news, insights, analysis and research – tailored to your unique interests – to help you deepen your knowledge and impact.
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Want to be a global change-maker? Join our team.
At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.
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Service
- Cognitive Business Operations Cognitive Business Operations
Unlocking Business Agility & Future-ready Operations with TCS’ CBO
TCS’ CBO caters to enterprises’ digital transformation needs & helps identify key elements that enable business continuity & resilient operations. Know more.
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A look back at the decade that was and what the future holds for the partnership in the Business 4.0TM era and for transformation in the utilities industry
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With changing business dynamics, TCS encourages digitized financial accounting services to sustain growth. Read what other benefits TCS’ F&A services offer.
Customer Testimonial
12 Sep 2018
Christopher Day, Head of Outsource Management, Phoenix Group, talks about how TCS helped Phoenix Group remodels life & pensions line
Customer Testimonial
12 Sep 2018
CHALLENGE
High operational costs and poor organizational productivity are forcing companies to streamline their contact center and unified communication support and maintenance operations. Several organizations rely on multiple vendors to manage their contact center and unified communication (CC & UC) systems, requiring greater integration effort and higher costs. Further, limited in-house capabilities and manual processes lead to higher resolution time in case of technical glitches.
TCS SOLUTION
TCS’ Managed Services for Contact Center and Unified Communications help companies optimize operations, while reducing costs, with high quality, 24x7 support for the entire technology stack. Our service offering is ITIL V3 compliant, and focuses on automation and self-service tools for robust monitoring and incident management. Features included are:
- Helpdesk management: Recording and categorizing service requests into L1, L2, and L3 tiers. Ensuring end-to-end ownership of routine monitoring and simple troubleshooting, root cause analysis, and OEM-related intervention
- Patching and antivirus software upgrades: Ensuring communication servers are updated and secure
- Reporting and governance: Generating reports for business operations teams and conducting IT governance meetings with top management
- SLA management: Executing SLA agreements with strict turnaround time
BENEFITS
- Reduce operational costs: Lower maintenance costs with streamlined operations
- Minimize resolution time: Shorten turnaround time with SME involvement and better OEM collaboration
- Higher system reliability: Reduce unprecedented downtime for 99.9% availability
- Boost workforce productivity: Automate processes and enable self service capabilities
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18 Nov 2022
Digital Finance: 5 Key and Actionable Ways to Unlock New Value
Blog
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16 Nov 2022
TCS Cognix for Network: Enabling Network Transformation
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01 Nov 2022
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