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Service
- Cognitive Business Operations Cognitive Business Operations
Unlocking Business Agility & Future-ready Operations with TCS’ CBO
TCS’ CBO caters to enterprises’ digital transformation needs & helps identify key elements that enable business continuity & resilient operations. Know more.
Related Insights
TCS’ Smart Quality Engineering Platform builds a quality engineering framework and accelerates deployment to drive quality transformation.
Solution
14 Jun 2022
Drive strategic business outcomes, redesign operations, enhance customer experience, boost revenues, and achieve sustained and profitable growth.
Solution
12 Sep 2018
Telecom solutions by TCS' communication business operations delivers enhanced telecom services & increases customer satisfaction. Download brochure to know more.
Solution
12 Sep 2018
Deliver customer centric solutions and improve cash flows.
CHALLENGE
A rapidly evolving marketplace led by progressive reforms has increased competition among utility providers. There is greater focus on sustainable and green initiatives, which require more investments and contribute to the rising cost of doing business. In order to remain competitive and continually enhance customer experience, utility providers need to evolve into real-time digital enterprises with the agility to offer right-priced products, services, and differentiated end-customer experience.
TCS SOLUTION
"TCS Utilities Business Operations delivers managed services through a comprehensive suite of consulting and operational solutions:"
Acquisition and loss, meter data, billing, payment, debt management
- Customer Experience Management
24x7 web chat, social media services, customer survey, contact center, sales and collections, compliance audit services
- SMART metering services
Deployment support, remote meter data management, billing, and smart meter analytics
- Asset management
Asset lifecycle analytics, health and safety, GIS and EIS services
- Digital Enablers
Robotic automation; mobility solutions; platforms for billing/CRM, accounts payable, collections, and web chat; business process modeling; change management; analytics and insights
- Enterprise Service
Finance and accounting; supply chain management; human resources
BENEFITS
Enhanced customer satisfaction, Net Promoter Score
Reduction in customer complaints
Enhanced revenue realization through exception management
Reduction in manual efforts through automation
Related reading
TCS Intelligent Edge Computing Services: Unlock Next-gen Performance
Solution
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22 Mar 2023
Morrisons Partners with TCS to Transform HR Operations and EX
Case Studies
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30 Nov 2022
TCS Workplace Modernization Solution: Improve Employee Experience
Solution
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18 Nov 2022
Digital Finance: 5 Key and Actionable Ways to Unlock New Value
Blog
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16 Nov 2022
Transformation starts here
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