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Driving vaccine recipient engagement with next-gen CRM solution


To successfully drive history’s largest mass vaccination program, countries need to inoculate billions of citizens at speed. This requires governments and healthcare providers to administer vaccinations in a structured and timely manner. They must build trust with the public, schedule appointments, administer the dose and capture adverse effects.

Organizations need a ready-to-use customer service solution that will deliver superior ‘recipient experience’ and help healthcare organizations reduce their efforts.


TCS’ Vaccine Administration Solution, built on Zendesk platform, manages vaccine recipients’ engagement end to end. The solution helps healthcare providers, pharmacies, corporations, retail chains and public health departments to engage with recipients during the pre-vaccination, vaccine administration and post-vaccination stages.

The CRM solution provides recipients a channel of their choice to register and schedule appointments, access information, obtain vaccine certificates and report any adverse event. Providers can manage waitlist, appointments and submit the data to designated systems in real time to ensure compliance reporting. It offers:

  • Registration for vaccination with pre-visit checks and health assessment
  • Appointment scheduling, re-scheduling, cancellation and status updates
  • Vaccination record card generation
  • Notifications and reminders on first and second dose appointments
  • Real-time data exchange with government agencies
  • Reporting and dashboards
  • HIPAA and GDPR compliance


TCS offers a pre-built SaaS solution that can be deployed in weeks. The solution helps organizations improve customer service for vaccine recipients and support compliance reporting. It ensures:

  • Continuous engagement, awareness building and query resolution on a single platform
  • Self-service, assisted services for scheduling and contactless visits
  • Seamless integration with existing systems to reduce effort
  • Communication with federal and state agencies to streamline compliance


With deep expertise in next-gen solutions, domain knowledge in healthcare and public sector priorities, and commitment to user-centric solutions, TCS is well placed to deliver a scalable and agile engagement solution. We offer:

  • Multi-industry experience to provide plug-and-play solutions
  • Global presence and Location Independent Agile™ delivery models
  • Flexible solution capability to meet dynamic requirements
  • Strategic alliance with Zendesk to bring the best-of-breed solutions to vaccine administration management


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