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Everest Group PEAK Matrix for Capital Markets Business Process Service: Focus on TCS


Everest Group released its report titled “A PEAK into the Leaders, Major Contenders, and Emerging Players of Capital Markets BPO,” which analyzes the changing dynamics of the Capital Markets Business Process Service landscape and assesses service providers across several key dimensions.

In this report, TCS was designated as a Leader in Capital Markets Business Process Service Providers.

Everest Group updated its classification of 14+ service providers on the Everest Group Performance | Experience | Ability | Knowledge (PEAK) Matrix for Capital Markets Business Process Services into the following three categories:

  • Leaders
  • Major Contenders
  • Emerging Players

These service providers are divided into three categories on the basis of performance. The PEAK Matrix is a framework that provides an objective, data-driven, and comparative assessment of capital markets Business Process service providers based on their absolute market success and delivery capability.

Among the attributes that earned TCS the prominent position are its strong delivery capabilities and market traction, investment in developing domain expertise with its own training academy and the acquisition of new clients to widen its client portfolio.