In a first of its kind report, the HFS Top 10 High-Tech Service Providers 2019 report examines the role service providers play in the evolving high-tech industry. HFS assessed and rated the industry-specific service capabilities of 13 service providers across a defined series of innovation, execution, and voice of the customer criteria. The report highlights the overall ratings for all 13 participants and the top five leaders for each sub-category.
TCS has secured the #1 spot in the categories of Voice of the customer, Depth and breadth of industry-specific service offerings and Transformation enabled by technology change agents.
The report mentions TCS’ Business 4.0™ thought leadership framework as a key strength and highlights how TCS leverages its co-innovation network (COIN™), product engineering depth, and innovation centers to show customers the art of the possible. According to the report, customers commend TCS’ use of its Machine-First™ Delivery Model (MFDM™) to embed intelligent automation in engagements.