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TCS ranked as “Leader and Star Performer” in Everest Group’s Life and Pensions (L&P) Insurance BPO – Service Provider Landscape with Services PEAK MatrixTM Assessment 2018


The report analyzes 15 service providers for their capabilities to create impact in the market in the Life & Pensions Insurance BPO market segment and ability to deliver services successfully.  

It recognizes TCS as a Star Performer as it added multiple new clients resulting in capacity expansion and further strengthening its market share.

Some of the key strengths highlighted in the report are:

  • Top two providers with dominant market presence in terms of revenue , buyer size and associates across all L&P processes
  •  Strong technological capabilities centered around end-to-end solution suite BaNCS
  • Continuous investment in new developments areas such as cognitive, analytics , IOT and TPA capabilities giving an edge to compete in more non-traditional BPO deals
  • High buyer satisfaction around TCS’ commitment to meeting service delivery, governance models and seamlessly executed transitions