In Part 1 of this two-part series on TCS, Duquesne Advisory focuses on the company’s global business model to identify its strengths and its potential challenges.
Excerpts from the report:
”In a European market plagued with slow growth and local recessions, the development of Tata Consultancy Services (TCS) as a leading IT services provider stands out as a striking exception.
TCS has an extremely strong customer centric culture. The company indicates that 98% of its revenue comes from repeat purchases and numerous independent industry surveys place it at the top in the customer satisfaction ratings. Indeed, this customer centricity is reflected in management metrics and practices: TCS manages each of its customers as a global P&L account, helping ensure a coherent approach to the numerous large to very large (revenues of at least a billion USD per year), mostly internationally active organizations that it serves.
Today TCS is a global, end-to-end services provider, addressing the needs and requirements of various corporate customer stakeholders, well beyond IT organizations and into lines-of-business (LOBs) as well as the executive suite. To achieve this, the company has completely evolved its own organization over time.”
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