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Industry
Life Sciences
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Patient-centered Care Models Taking Center Stage in Life Sciences
Read how patient-centric care models and pharma innovation are ushering new trends in life sciences to improve patient outcomes and enrich lives.
Related Insights
Read how using intelligent technology to transform systematic literature reviews from multiple dimensions can help create a cost-effective process.
White Paper
02 Dec 2022
Join the TCS ADD™ forum at Pace Port™ London to explore AI/generative AI in clinical R&D and pharmacovigilance and how it is transforming life sciences.
Events
22 Sep 2025
Tata Consultancy Services’ comprehensive PV services, device complaint management, outcome-based pricing model for AI-led safety operations, and its flagship ADDTM Safety platform, cited as strengths.
Analyst Reports
01 Jul 2025
Who we are
TCS Pace
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TCS Pace™: Speedier Digital Transformation & Innovation in Business
TCS Pace™ brings the best of TCS innovation, helping businesses explore emerging technologies & define their innovation strategy for better outcomes. Know more.
Related Insights
The R&I centre uses AI, quantum, and more to drive AI-powered innovation, boost tech adoption, and build a future-ready workforce across the APAC region.
Article
03 Jul 2025
Tune in to the podcast & listen to co-founder & CEO of Namogoo discuss e-commerce & how the start-up prevents loss of reputation due to bad customer journey.
Podcast
14 Dec 2022
With TCS Pace™ as the innovation partner and tech like conversational AI, Boehringer Ingelheim aims to transform its global service desk into a strategic asset.
video
14 Apr 2025
Heiko Scharfenort, Head of Global Service Desk at Boehringer Ingelheim, discusses his vision for transforming IT support through the implementation of an AI-first Global Service Desk.
At the core of this vision is the initiative to develop an innovative, agentless support system that minimizes employee downtime and provides faster, more efficient access to IT services.
Boehringer Ingelheim aims to transform its Global Service Desk into a strategic asset with the TCS Pace Digital Accelerator. This initiative will enhance employee experience, boost productivity, and support scalability through advanced digital tools, paving the way for seamless autonomous journeys.
By automating routine tasks, the focus will shift towards empowering human agents to handle complex escalation scenarios. This approach will foster innovation and enhance operational agility using advanced technologies such as conversational AI, voice bots, and generative AI.
With TCS PaceTM as the innovation partner, Boehringer Ingelheim is creating a foundation to deliver scalable, secure, and flexible solutions.
TCS Pace™ and Boehringer Ingelheim
Transforming IT Support with an AI-first Global Service Desk
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