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    TCS is here to make a difference through technology.

    Leading the way in innovation for over 55 years, we build greater futures for businesses across multiple industries and 55 countries.

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      We deliver excellence and create value for customers and communities.

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      14 May 2025 TCS Partners with Khan Bank to Future-Proof its Operations, Enhance Customer Experience and Propel Innovation leveraging AI and ML
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      17 Apr 2025 TCS BaNCS Named a Leader Among Wealth Management Products by Everest Group
      01 Apr 2025 TCS Positioned as a Leader in Worldwide Discrete Manufacturing Product Lifecycle Management Strategic Consulting Services and Systems Integration by IDC MarketScape
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      TCS is here to make a difference through technology.

      Leading the way in innovation for over 55 years, we build greater futures for businesses across multiple industries and 55 countries.

      Discover all solutions
    • Industries
      • Banking
      • Capital Markets
      • Consumer Packaged Goods and Distribution
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  • Who we are
    • Overview Press tab for submenu items

      We deliver excellence and create value for customers and communities.

      Our expert, committed team put our shared values into action – every day. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.

      Discover the difference
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      Join us
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      • Argentina
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      Find the latest news about TCS in our Newsroom

      Get access to a catalog of the latest news stories from across TCS. Discover our press releases, reports, and company announcements.

      Discover more
    • Press releases

      Recent Press releases

      15 May 2025 TCS Recognized as One of the World’s Top 50 Brands by Kantar BrandZ; Brand Value Soars 28% YoY to $57.3Bn
      14 May 2025 TCS Partners with Khan Bank to Future-Proof its Operations, Enhance Customer Experience and Propel Innovation leveraging AI and ML
      12 May 2025 TCS Partners with Dhofar Insurance Company to Transform its Core Insurance Platform
      View all
    • News alerts

      Recent News

      02 May 2025 TCS Ranked Denmark’s #1 IT Service Provider for Customer Satisfaction in 2025
      23 Apr 2025 TCS Partners with Google Cloud on Agent-to-Agent Interoperability Protocol to Drive Future-Ready Enterprises
      11 Apr 2025 TCS Partners with Google Cloud to Accelerate AI-led Transformation in the Retail Sector
      View all
    • Analyst recognition

      Recent recognitions

      22 Apr 2025 TCS Ranked #6 Amongst Banking Technology Providers and Recognized as a Regional Leader across all Geographies by Everest Group
      17 Apr 2025 TCS BaNCS Named a Leader Among Wealth Management Products by Everest Group
      01 Apr 2025 TCS Positioned as a Leader in Worldwide Discrete Manufacturing Product Lifecycle Management Strategic Consulting Services and Systems Integration by IDC MarketScape
      View all
    • Events

      Upcoming events

      11 Jun 2025 TCS and PTC Present the North America Leadership Forum 2025
      04 Jun 2025 Veeva R&D and Quality Summit: Developing Better Health Outcomes
      02 Jun 2025 Siemens Realize LIVE: Discussing Technology and Digital Transformation
      View all
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    • Overview Press tab for submenu items

      TCS works hand in hand with world-leading investors.

      Tata Consultancy Services Limited
      NSE:TCS
      INR
      Discover more FY24-25 debrief
    • Management Commentary
      • Latest Quarter Commentary
      • Annual Report Section
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      • Download TCS Data Sheet
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    • TCS Pace™
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    Boehringer Ingelheim envisions an AI-Driven Service Desk

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    Patient-centered Care Models Taking Center Stage in Life Sciences

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    TCS Pace™:  Speedier Digital Transformation & Innovation in Business

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    With TCS Pace™ as the innovation partner and tech like conversational AI, Boehringer Ingelheim aims to transform its global service desk into a strategic asset.
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    Quantum Machines and its Power to Solve Multidimensional Problems
    With the evolution of quantum machines, learn how industries can solve multidimensional problems, gain an advantage, and get up-to-speed today.
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    Heiko Scharfenort, Head of Global Service Desk at Boehringer Ingelheim, discusses his vision for transforming IT support through the implementation of an AI-first Global Service Desk.

    At the core of this vision is the initiative to develop an innovative, agentless support system that minimizes employee downtime and provides faster, more efficient access to IT services.

    Boehringer Ingelheim aims to transform its Global Service Desk into a strategic asset with the TCS Pace Digital Accelerator. This initiative will enhance employee experience, boost productivity, and support scalability through advanced digital tools, paving the way for seamless autonomous journeys.

    By automating routine tasks, the focus will shift towards empowering human agents to handle complex escalation scenarios. This approach will foster innovation and enhance operational agility using advanced technologies such as conversational AI, voice bots, and generative AI.

    With TCS PaceTM as the innovation partner, Boehringer Ingelheim is creating a foundation to deliver scalable, secure, and flexible solutions.

    TCS Pace™ and Boehringer Ingelheim

    Transforming IT Support with an AI-first Global Service Desk

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