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Industry
Life Sciences
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Patient-centered Care Models Taking Center Stage in Life Sciences
Read how patient-centric care models and pharma innovation are ushering new trends in life sciences to improve patient outcomes and enrich lives.
Related Insights
From tele-consultation to mental health and wellness apps, read how an evidence-based approach can reduce loneliness in seniors and improve their social skills.
White Paper
06 Feb 2024
With extensive industry expertise, TCS assessed the testing framework and standardized Takeda’s end-to-end software development life cycle (SDLC) processes.
Case Studies
15 Sep 2023
Learn how generative AI is redefining genetics by developing genome editing strategies, driving advancements in gene therapies and personalized medicine.
White Paper
27 May 2025
Who we are
TCS Pace
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TCS Pace™: Speedier Digital Transformation & Innovation in Business
TCS Pace™ brings the best of TCS innovation, helping businesses explore emerging technologies & define their innovation strategy for better outcomes. Know more.
Related Insights
Tune in to the podcast & listen to co-founder & CEO of Namogoo discuss e-commerce & how the start-up prevents loss of reputation due to bad customer journey.
Podcast
14 Dec 2022
With TCS Pace™ as the innovation partner and tech like conversational AI, Boehringer Ingelheim aims to transform its global service desk into a strategic asset.
video
14 Apr 2025
With the evolution of quantum machines, learn how industries can solve multidimensional problems, gain an advantage, and get up-to-speed today.
Article
28 Nov 2023
Heiko Scharfenort, Head of Global Service Desk at Boehringer Ingelheim, discusses his vision for transforming IT support through the implementation of an AI-first Global Service Desk.
At the core of this vision is the initiative to develop an innovative, agentless support system that minimizes employee downtime and provides faster, more efficient access to IT services.
Boehringer Ingelheim aims to transform its Global Service Desk into a strategic asset with the TCS Pace Digital Accelerator. This initiative will enhance employee experience, boost productivity, and support scalability through advanced digital tools, paving the way for seamless autonomous journeys.
By automating routine tasks, the focus will shift towards empowering human agents to handle complex escalation scenarios. This approach will foster innovation and enhance operational agility using advanced technologies such as conversational AI, voice bots, and generative AI.
With TCS PaceTM as the innovation partner, Boehringer Ingelheim is creating a foundation to deliver scalable, secure, and flexible solutions.
TCS Pace™ and Boehringer Ingelheim
Transforming IT Support with an AI-first Global Service Desk
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