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Industry
Life Sciences
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Patient-centered Care Models Taking Center Stage in Life Sciences
Read how patient-centric care models and pharma innovation are ushering new trends in life sciences to improve patient outcomes and enrich lives.
Related Insights
Visit TCS’ booth to learn how we partner with life sciences companies for improved clinical operations and better health outcomes through innovative solutions.
Events
04 Jun 2025
Read how TCS partnered with Terumo for healthcare transformation and implemented a new Manufacturing Execution System (MES) for future innovations.
Case Studies
17 May 2022
Watch this video for insights on women’s empowerment in the life sciences and healthcare, and explore ways to eliminate gender disparity and unlock change.
video
08 Apr 2025
Who we are
TCS Pace
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TCS Pace™: Speedier Digital Transformation & Innovation in Business
TCS Pace™ brings the best of TCS innovation, helping businesses explore emerging technologies & define their innovation strategy for better outcomes. Know more.
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With TCS Pace™ as the innovation partner and tech like conversational AI, Boehringer Ingelheim aims to transform its global service desk into a strategic asset.
video
14 Apr 2025
With the evolution of quantum machines, learn how industries can solve multidimensional problems, gain an advantage, and get up-to-speed today.
Article
28 Nov 2023
Listen to this TCS COIN tech podcast to learn how digitization is the next big thing in the supply chain industry & how the future of food will be. Tune in now.
Podcast
15 Dec 2022
Heiko Scharfenort, Head of Global Service Desk at Boehringer Ingelheim, discusses his vision for transforming IT support through the implementation of an AI-first Global Service Desk.
At the core of this vision is the initiative to develop an innovative, agentless support system that minimizes employee downtime and provides faster, more efficient access to IT services.
Boehringer Ingelheim aims to transform its Global Service Desk into a strategic asset with the TCS Pace Digital Accelerator. This initiative will enhance employee experience, boost productivity, and support scalability through advanced digital tools, paving the way for seamless autonomous journeys.
By automating routine tasks, the focus will shift towards empowering human agents to handle complex escalation scenarios. This approach will foster innovation and enhance operational agility using advanced technologies such as conversational AI, voice bots, and generative AI.
With TCS PaceTM as the innovation partner, Boehringer Ingelheim is creating a foundation to deliver scalable, secure, and flexible solutions.
TCS Pace™ and Boehringer Ingelheim
Transforming IT Support with an AI-first Global Service Desk
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