Banking is moving beyond banks. As banking services become embedded in other sectors, firms are pushing their traditional boundaries to build cross-industry ecosystems and create value at every stage of the customer journey. This boundaryless model, supported by the right intelligence, helps create innovative offerings and experiences. And a humane approach to banking based on inclusivity and sustainability drives holistic growth.
When one of UK’s largest building societies was faced with an unprecedented crisis, it turned to TCS. The unexpected insolvency of a communications vendor threatened the continuity of over 8 billion annual customer interactions. TCS rapidly built a platform on MS Azure to drive uninterrupted member communications, enhancing customer engagement and laying the foundation for innovation-led growth.
TCS has been our strategic partner for over two decades. They are a very important part of our fabric. And we really respect and value the partnership.
A leading Canadian bank with over 13 million customers and a strong commercial lending presence partnered with TCS to modernise lending operations and address over US$450 million in unapplied cash. TCS automated key processes, strengthened the operating model, and enhanced servicing capabilities. The result: improved liquidity, higher operational efficiency, and a scalable foundation for growth.
A leading Canadian bank partnered with TCS to modernise its transport finance business by turning legacy SOPs into standardised, traceable test assets. Spanning 300 SOPs and over 20 master processes, the approach delivered 25% efficiency gains, cut rework by 15–20%, reduced defect leakage by 5–6%, and laid the foundation for AI-led quality engineering.
TCS is proud sponsor of FLAIRS 2026, the largest interbank gathering in the Netherlands, focused on the theme, “The New Banking Agenda: A Human Touch in the Age of Technology,”
As a proud sponsor TCS joined chief risk officers (CROs), regulators, and senior risk leaders from across the globe and showcased implementable, AI-powered innovations designed to elevate the risk and compliance functions from reactive control centers to proactive, strategic business drivers.
