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Strategies for futuristic business operations

Essential operations enablers for better business performance

 

Lasting benefits from intelligent operations.

A more intelligent, integrated approach to business operations offers widespread and lasting benefits—including cost savings, growth, and transformation.  

The survey uncovered four enablers to a futuristic operations model.

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Harmonized technologies enable the C-suite to execute their strategic priorities. 

New business models ranked number 1 for the C-suite in priorities, ahead of profitability and cashflow or customer experience. To achieve their strategic business priorities, including new business model execution, 88% of CXOs said that “harmonizing multiple technologies” is critical.

The ability to better respond to a highly dynamic business environment through artificial intelligence (AI) and other advanced technologies promises to give companies the opportunity to innovate and reshape their business models for the future. 

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Data is essential for cognitive business operations.

When asked how they achieved their business priorities, out of 9 options, 89% of all CXOs surveyed ranked digital and data-driven operations as most important, followed by a simplified, modernized technology environment, and taking advantage of ecosystem partnerships. 
 

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Key to AI success? The right technology aligned with the right process. 

90% of CXOs say aligning the right technology with the right process in the right order is the most essential factor for successful AI/automation technology deployments. Most agree that this, combined with a holistic, strategic approach, is the key to AI success.
 

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Facts in figures

Future-ready business operations

 

About the study

To understand how companies are building out their future business operations strategies for 2024, TCS’ Thought Leadership Institute has conducted a cross-industry survey to more than 300 enterprise C-level executives s in Australia, France, Germany, the UK, and the US. The survey explores their top strategic focus areas and uncovers key enablers to creating a more intelligent approach to business operations. The survey also examines what top-performing organizations, or Pacesetters, in these countries, are doing differently.  
 

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