Skip to main content
Skip to footer
Click here or press enter to go to homepage Click here or press enter to go to homepage
  • What we do
  • Who we are
  • Insights
  • Careers
  • Newsroom
  • Investors
  • Worldwide
Contact us
tata.com logotata.com logoOpen in New Tab
  • Perpetually Adaptive Enterprise Press tab for submenu items

    Where adaptability meets advantage

    At TCS, we don’t just help businesses transform. We help them become perpetually adaptive enterprises, built to evolve continuously and confidently in a world of constant change.

    Adaptability starts here
  • Industries
    • Banking
    • Capital Markets
    • Consumer Packaged Goods and Distribution
    • Communications, Media, and Information Services
    • Education
    • Energy, Resources, and Utilities
    • Healthcare
    • High Tech
    • Insurance
    • Life Sciences
    • Manufacturing
    • Public Services
    • Retail
    • Travel and Logistics
  • Services
    • Artificial Intelligence and Data & Analytics
    • Cloud
    • Cognitive Business Operations
    • Consulting
    • Cybersecurity
    • Enterprise Solutions
    • IoT and Digital Engineering
    • Network Solutions and Services
    • TCS Interactive
    • Sustainability Services
  • Products and Platforms
    • TCS ADD™
    • TCS BANCS™
    • TCS BFSI Platforms
    • TCS CHROMA™
    • TCS Customer Intelligence & Insights™
    • TCS ERP on Cloud
    • ignio™
    • TCS iON™
    • TCS HOBS™
    • TCS Intelligent Urban Exchange™
    • TCS OmniStore™
    • TCS Optumera™
    • TCS Tap™
    • Quartz™ – The Smart Ledgers™
    • TCS TwinX™
    • TCS MasterCraft™
    • Jile™
    • TCS DigiBOLT™
    • TCS AI WisdomNext™
Overview
  • Industries expand here
    • Banking
    • Capital Markets
    • Consumer Packaged Goods and Distribution
    • Communications, Media, and Information Services
    • Education
    • Energy, Resources, and Utilities
    • Healthcare
    • High Tech
    • Insurance
    • Life Sciences
    • Manufacturing
    • Public Services
    • Retail
    • Travel and Logistics
  • Services expand here
    • Artificial Intelligence and Data & Analytics
    • Cloud
    • Cognitive Business Operations
    • Consulting
    • Cybersecurity
    • Enterprise Solutions
    • IoT and Digital Engineering
    • Network Solutions and Services
    • TCS Interactive
    • Sustainability Services
  • Products and Platforms expand here
    • TCS ADD™
    • TCS BANCS™
    • TCS BFSI Platforms
    • TCS CHROMA™
    • TCS Customer Intelligence & Insights™
    • TCS ERP on Cloud
    • ignio™
    • TCS iON™
    • TCS HOBS™
    • TCS Intelligent Urban Exchange™
    • TCS OmniStore™
    • TCS Optumera™
    • TCS Tap™
    • Quartz™ – The Smart Ledgers™
    • TCS TwinX™
    • TCS MasterCraft™
    • Jile™
    • TCS DigiBOLT™
    • TCS AI WisdomNext™
    • Our Brand Press tab for submenu items

      With you for the long run

      Whether it’s running a marathon or helping businesses thrive in applying new technology innovations at scale, we understand what it takes to keep pushing the limits of what’s possible.

      Discover our brand
    • About Us
      • Leadership
      • Corporate Sustainability
      • Diversity, Equity, and Inclusion
      • Corporate Social Responsibility
      • The TCS Way
      • Alliances
    • Research & Innovation
      • TCS Research
      • TCS Pace™
    Overview
  • About Us expand here
    • Leadership
    • Corporate Sustainability
    • Diversity, Equity, and Inclusion
    • Corporate Social Responsibility
    • The TCS Way
    • Alliances
  • Research & Innovation expand here
    • TCS Research
    • TCS Pace™
    • Global Studies Press tab for submenu items

      Our Thought Leadership Institute

      Through studies, reports and points of view, we deliver forward-looking, practical insights on key issues at the intersection of business and tech.

      Discover Expert Insights
    • Customer Stories
    • Perspectives
    Overview
  • Customer Stories
  • Perspectives
    • Build a future with us Press tab for submenu items

      Want to be a global change-maker? Join our team.

      At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.

      Join us
    • India
      • India
    • Americas
      • Argentina
      • Brazil
      • Canada
      • Chile
      • Colombia
      • Ecuador
      • Mexico
      • Peru
      • Uruguay
      • USA
    • Asia Pacific
      • Australia
      • Mainland China
      • Hong Kong SAR
      • Indonesia
      • Japan
      • Malaysia
      • New Zealand
      • Philippines
      • Republic of Korea
      • Singapore
      • Chinese Taipei
      • Thailand
    • Europe and UK
      • Belgium
      • Denmark
      • Estonia
      • Finland
      • France
      • Germany
      • Hungary
      • Ireland
      • Italy
      • Luxembourg
      • Netherlands
      • Norway
      • Poland
      • Portugal
      • Spain
      • Sweden
      • Switzerland
      • United Kingdom
    • Middle East and Africa
      • Bahrain
      • Israel
      • Kuwait
      • Qatar
      • Saudi Arabia
      • South Africa
      • United Arab Emirates
    Overview
  • India expand here
    • India
  • Americas expand here
    • Argentina
    • Brazil
    • Canada
    • Chile
    • Colombia
    • Ecuador
    • Mexico
    • Peru
    • Uruguay
    • USA
  • Asia Pacific expand here
    • Australia
    • Mainland China
    • Hong Kong SAR
    • Indonesia
    • Japan
    • Malaysia
    • New Zealand
    • Philippines
    • Republic of Korea
    • Singapore
    • Chinese Taipei
    • Thailand
  • Europe and UK expand here
    • Belgium
    • Denmark
    • Estonia
    • Finland
    • France
    • Germany
    • Hungary
    • Ireland
    • Italy
    • Luxembourg
    • Netherlands
    • Norway
    • Poland
    • Portugal
    • Spain
    • Sweden
    • Switzerland
    • United Kingdom
  • Middle East and Africa expand here
    • Bahrain
    • Israel
    • Kuwait
    • Qatar
    • Saudi Arabia
    • South Africa
    • United Arab Emirates
    • Newsroom Press tab for submenu items

      Find the latest news about TCS in our Newsroom

      Get access to a catalog of the latest news stories from across TCS. Discover our press releases, reports, and company announcements.

      Discover more
    • Press releases

      Recent Press releases

      17 Jul 2025 TCS Ranked Among Top 20 Global Technology Brands in Brand Finance Tech 100 2025 List
      15 Jul 2025 TCS & MIT Sloan Management Review Launch New Research Series; Unveil Roadmap for Human-AI collaboration in Enterprises
      10 Jul 2025 Robust Order Book and Operational Resilience mark TCS’ Q1
      View all
    • News alerts

      Recent News

      16 Jul 2025 TCS Launches AI-Powered Research & Innovation Centre in Singapore to Accelerate Enterprise Innovation at Scale
      09 Jul 2025 TCS Launches ‘Gen AI Tech Pathway’ in its STEM Education Program goIT
      03 Jul 2025 TCS Unveils the 2025 Edition of TCS InQuizitive Across 12 Indian Cities, To Spotlight India’s Brightest Young Minds
      View all
    • Analyst recognition

      Recent recognitions

      17 Jul 2025 TCS a Leader in Life and Annuities Insurance BPS and Third-Party Administrator Services: Everest Group
      15 Jul 2025 TCS Recognized as a Leader in Healthcare Provider Digital Services by Everest Group
      01 Jul 2025 TCS Recognized as a Leader in Pharmacovigilance Operations Services by Everest Group
      View all
    • Events

      Upcoming events

      29 Sep 2025 TCS BaNCS at SIBOS 2025, Frankfurt
      22 Sep 2025 TCS Life Sciences Forum 2025 London
      13 Aug 2025 TCS BaNCS-Sovos Webinar on Tax Information Reporting
      View all
    • Media kit
    Overview
  • Press releases
  • News alerts
  • Analyst recognition
  • Events
  • Media kit
    • Overview Press tab for submenu items

      TCS works hand in hand with world-leading investors.

      Tata Consultancy Services Limited
      NSE:TCS
      INR
      Discover more Q1FY26 Debrief
    • Management Commentary
      • Latest Quarter Commentary
      • Annual Report Section
    • Financials
      • Quarterly Earnings Reports
      • Download TCS Data Sheet
      • Erstwhile CMC Financials
    • News and Events
      • Press Releases
      • Corporate Actions
      • Events
      • Calendar
    • ESG
      • Environment
      • Social
      • Governance
      • Policies and Reports
      • Stakeholder Engagement and Enterprise Risk Management
    • Resources
      • Investor FAQs
      • eTDS Portal
      • Stock Information
      • Analyst Coverage
      • Subsidiaries
      • Subscribe to Investor Updates
      • Unclaimed Dividend Information
    Overview
  • Management Commentary expand here
    • Latest Quarter Commentary
    • Annual Report Section
  • Financials expand here
    • Quarterly Earnings Reports
    • Download TCS Data Sheet
    • Erstwhile CMC Financials
  • News and Events expand here
    • Press Releases
    • Corporate Actions
    • Events
    • Calendar
  • ESG expand here
    • Environment
    • Social
    • Governance
    • Policies and Reports
    • Stakeholder Engagement and Enterprise Risk Management
  • Resources expand here
    • Investor FAQs
    • eTDS Portal
    • Stock Information
    • Analyst Coverage
    • Subsidiaries
    • Subscribe to Investor Updates
    • Unclaimed Dividend Information
    • Worldwide Press tab for submenu items

      Global knowledge. Local support

      At TCS, we help enterprises grow through innovative solutions globally. Adapt and thrive with us.

      Discover more
    • Global
      • Asia Pacific
      • Australia and New Zealand
      • Europe
      • India
      • Middle East and Africa
      • North America
      • United Kingdom
    • Localized
      • China
      • France
      • Germany
      • Japan
      • Netherlands
      • South Korea
      • Sweden
    Overview
  • Global expand here
    • Asia Pacific
    • Australia and New Zealand
    • Europe
    • India
    • Middle East and Africa
    • North America
    • United Kingdom
  • Localized expand here
    • China
    • France
    • Germany
    • Japan
    • Netherlands
    • South Korea
    • Sweden
  • Click here or press enter to go to homepage Click here or press enter to go to homepage Opens in new tab tata.com logo tata.com logoOpen in New Tab Search
    What we do
    • Perpetually Adaptive Enterprise Press tab for submenu items

      Where adaptability meets advantage

      At TCS, we don’t just help businesses transform. We help them become perpetually adaptive enterprises, built to evolve continuously and confidently in a world of constant change.

      Adaptability starts here
    • Industries
      • Banking
      • Capital Markets
      • Consumer Packaged Goods and Distribution
      • Communications, Media, and Information Services
      • Education
      • Energy, Resources, and Utilities
      • Healthcare
      • High Tech
      • Insurance
      • Life Sciences
      • Manufacturing
      • Public Services
      • Retail
      • Travel and Logistics
    • Services
      • Artificial Intelligence and Data & Analytics
      • Cloud
      • Cognitive Business Operations
      • Consulting
      • Cybersecurity
      • Enterprise Solutions
      • IoT and Digital Engineering
      • Network Solutions and Services
      • TCS Interactive
      • Sustainability Services
    • Products and Platforms
      • TCS ADD™
      • TCS BANCS™
      • TCS BFSI Platforms
      • TCS CHROMA™
      • TCS Customer Intelligence & Insights™
      • TCS ERP on Cloud
      • ignio™
      • TCS iON™
      • TCS HOBS™
      • TCS Intelligent Urban Exchange™
      • TCS OmniStore™
      • TCS Optumera™
      • TCS Tap™
      • Quartz™ – The Smart Ledgers™
      • TCS TwinX™
      • TCS MasterCraft™
      • Jile™
      • TCS DigiBOLT™
      • TCS AI WisdomNext™
    Overview
  • Industries expand here
    • Banking
    • Capital Markets
    • Consumer Packaged Goods and Distribution
    • Communications, Media, and Information Services
    • Education
    • Energy, Resources, and Utilities
    • Healthcare
    • High Tech
    • Insurance
    • Life Sciences
    • Manufacturing
    • Public Services
    • Retail
    • Travel and Logistics
  • Services expand here
    • Artificial Intelligence and Data & Analytics
    • Cloud
    • Cognitive Business Operations
    • Consulting
    • Cybersecurity
    • Enterprise Solutions
    • IoT and Digital Engineering
    • Network Solutions and Services
    • TCS Interactive
    • Sustainability Services
  • Products and Platforms expand here
    • TCS ADD™
    • TCS BANCS™
    • TCS BFSI Platforms
    • TCS CHROMA™
    • TCS Customer Intelligence & Insights™
    • TCS ERP on Cloud
    • ignio™
    • TCS iON™
    • TCS HOBS™
    • TCS Intelligent Urban Exchange™
    • TCS OmniStore™
    • TCS Optumera™
    • TCS Tap™
    • Quartz™ – The Smart Ledgers™
    • TCS TwinX™
    • TCS MasterCraft™
    • Jile™
    • TCS DigiBOLT™
    • TCS AI WisdomNext™
  • Who we are
    • Our Brand Press tab for submenu items

      With you for the long run

      Whether it’s running a marathon or helping businesses thrive in applying new technology innovations at scale, we understand what it takes to keep pushing the limits of what’s possible.

      Discover our brand
    • About Us
      • Leadership
      • Corporate Sustainability
      • Diversity, Equity, and Inclusion
      • Corporate Social Responsibility
      • The TCS Way
      • Alliances
    • Research & Innovation
      • TCS Research
      • TCS Pace™
    Overview
  • About Us expand here
    • Leadership
    • Corporate Sustainability
    • Diversity, Equity, and Inclusion
    • Corporate Social Responsibility
    • The TCS Way
    • Alliances
  • Research & Innovation expand here
    • TCS Research
    • TCS Pace™
  • Insights
    • Global Studies Press tab for submenu items

      Our Thought Leadership Institute

      Through studies, reports and points of view, we deliver forward-looking, practical insights on key issues at the intersection of business and tech.

      Discover Expert Insights
    • Customer Stories
    • Perspectives
    Overview
  • Customer Stories
  • Perspectives
  • Careers
    • Build a future with us Press tab for submenu items

      Want to be a global change-maker? Join our team.

      At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.

      Join us
    • India
      • India
    • Americas
      • Argentina
      • Brazil
      • Canada
      • Chile
      • Colombia
      • Ecuador
      • Mexico
      • Peru
      • Uruguay
      • USA
    • Asia Pacific
      • Australia
      • Mainland China
      • Hong Kong SAR
      • Indonesia
      • Japan
      • Malaysia
      • New Zealand
      • Philippines
      • Republic of Korea
      • Singapore
      • Chinese Taipei
      • Thailand
    • Europe and UK
      • Belgium
      • Denmark
      • Estonia
      • Finland
      • France
      • Germany
      • Hungary
      • Ireland
      • Italy
      • Luxembourg
      • Netherlands
      • Norway
      • Poland
      • Portugal
      • Spain
      • Sweden
      • Switzerland
      • United Kingdom
    • Middle East and Africa
      • Bahrain
      • Israel
      • Kuwait
      • Qatar
      • Saudi Arabia
      • South Africa
      • United Arab Emirates
    Overview
  • India expand here
    • India
  • Americas expand here
    • Argentina
    • Brazil
    • Canada
    • Chile
    • Colombia
    • Ecuador
    • Mexico
    • Peru
    • Uruguay
    • USA
  • Asia Pacific expand here
    • Australia
    • Mainland China
    • Hong Kong SAR
    • Indonesia
    • Japan
    • Malaysia
    • New Zealand
    • Philippines
    • Republic of Korea
    • Singapore
    • Chinese Taipei
    • Thailand
  • Europe and UK expand here
    • Belgium
    • Denmark
    • Estonia
    • Finland
    • France
    • Germany
    • Hungary
    • Ireland
    • Italy
    • Luxembourg
    • Netherlands
    • Norway
    • Poland
    • Portugal
    • Spain
    • Sweden
    • Switzerland
    • United Kingdom
  • Middle East and Africa expand here
    • Bahrain
    • Israel
    • Kuwait
    • Qatar
    • Saudi Arabia
    • South Africa
    • United Arab Emirates
  • Newsroom
    • Newsroom Press tab for submenu items

      Find the latest news about TCS in our Newsroom

      Get access to a catalog of the latest news stories from across TCS. Discover our press releases, reports, and company announcements.

      Discover more
    • Press releases

      Recent Press releases

      17 Jul 2025 TCS Ranked Among Top 20 Global Technology Brands in Brand Finance Tech 100 2025 List
      15 Jul 2025 TCS & MIT Sloan Management Review Launch New Research Series; Unveil Roadmap for Human-AI collaboration in Enterprises
      10 Jul 2025 Robust Order Book and Operational Resilience mark TCS’ Q1
      View all
    • News alerts

      Recent News

      16 Jul 2025 TCS Launches AI-Powered Research & Innovation Centre in Singapore to Accelerate Enterprise Innovation at Scale
      09 Jul 2025 TCS Launches ‘Gen AI Tech Pathway’ in its STEM Education Program goIT
      03 Jul 2025 TCS Unveils the 2025 Edition of TCS InQuizitive Across 12 Indian Cities, To Spotlight India’s Brightest Young Minds
      View all
    • Analyst recognition

      Recent recognitions

      17 Jul 2025 TCS a Leader in Life and Annuities Insurance BPS and Third-Party Administrator Services: Everest Group
      15 Jul 2025 TCS Recognized as a Leader in Healthcare Provider Digital Services by Everest Group
      01 Jul 2025 TCS Recognized as a Leader in Pharmacovigilance Operations Services by Everest Group
      View all
    • Events

      Upcoming events

      29 Sep 2025 TCS BaNCS at SIBOS 2025, Frankfurt
      22 Sep 2025 TCS Life Sciences Forum 2025 London
      13 Aug 2025 TCS BaNCS-Sovos Webinar on Tax Information Reporting
      View all
    • Media kit
    Overview
  • Press releases
  • News alerts
  • Analyst recognition
  • Events
  • Media kit
  • Investors
    • Overview Press tab for submenu items

      TCS works hand in hand with world-leading investors.

      Tata Consultancy Services Limited
      NSE:TCS
      INR
      Discover more Q1FY26 Debrief
    • Management Commentary
      • Latest Quarter Commentary
      • Annual Report Section
    • Financials
      • Quarterly Earnings Reports
      • Download TCS Data Sheet
      • Erstwhile CMC Financials
    • News and Events
      • Press Releases
      • Corporate Actions
      • Events
      • Calendar
    • ESG
      • Environment
      • Social
      • Governance
      • Policies and Reports
      • Stakeholder Engagement and Enterprise Risk Management
    • Resources
      • Investor FAQs
      • eTDS Portal
      • Stock Information
      • Analyst Coverage
      • Subsidiaries
      • Subscribe to Investor Updates
      • Unclaimed Dividend Information
    Overview
  • Management Commentary expand here
    • Latest Quarter Commentary
    • Annual Report Section
  • Financials expand here
    • Quarterly Earnings Reports
    • Download TCS Data Sheet
    • Erstwhile CMC Financials
  • News and Events expand here
    • Press Releases
    • Corporate Actions
    • Events
    • Calendar
  • ESG expand here
    • Environment
    • Social
    • Governance
    • Policies and Reports
    • Stakeholder Engagement and Enterprise Risk Management
  • Resources expand here
    • Investor FAQs
    • eTDS Portal
    • Stock Information
    • Analyst Coverage
    • Subsidiaries
    • Subscribe to Investor Updates
    • Unclaimed Dividend Information
  • Worldwide
    • Worldwide Press tab for submenu items

      Global knowledge. Local support

      At TCS, we help enterprises grow through innovative solutions globally. Adapt and thrive with us.

      Discover more
    • Global
      • Asia Pacific
      • Australia and New Zealand
      • Europe
      • India
      • Middle East and Africa
      • North America
      • United Kingdom
    • Localized
      • China
      • France
      • Germany
      • Japan
      • Netherlands
      • South Korea
      • Sweden
    Overview
  • Global expand here
    • Asia Pacific
    • Australia and New Zealand
    • Europe
    • India
    • Middle East and Africa
    • North America
    • United Kingdom
  • Localized expand here
    • China
    • France
    • Germany
    • Japan
    • Netherlands
    • South Korea
    • Sweden
  • Contact us
    tata.com logo tata.com logo Opens in new tab
    Top Results
    Showing
    10
    01 - 07
    • Banking
    • Article

    The impact of GenAI on non-financial risk – navigating the journey

    Share The Impact of Generative AI on Non-financial Risks in FIs
    Linkedin
    X
    Facebook
    Email
    copied

    You have these already downloaded

    We have sent you a copy of the report to your email again.

    Industry

    Banking This will open an overlay

    Banking Services Transformation: Unlocking Exponential Value

    TCS’ solutions help banks and FIs push traditional boundaries and build cognitive banking enterprises for better value, resilience, and inclusivity. Learn more.
    Learn More
     about Banking Services Transformation: Unlocking Exponential Value
    pae-banking-card
    Related Insights
    TCS BaNCS-Sovos Webinar on Tax Information Reporting
    Industry leaders explore the evolving landscape of tax regulations, integrated solutions for compliance and operational efficiency, and more. Register now.
    Events
    13 Aug 2025
    Leveraging Generative AI for Proactive Risk Management in BFSI
    Generative AI will help BFSI firms enhance the efficiency of risk assessment and transform their risk and compliance function into a proactive, preventive model.
    White Paper
    18 Jul 2025
    Leveraging Agentic AI for Dispute Management in Real-time Payments
    As the youth redefine financial planning, lenders must evolve and offer niche mortgage types like microloans and green mortgages to stay relevant in the new era.
    Blog
    23 Jul 2025

    Highlights

    • GenAI risk identification is not straightforward when the risks are diverse and evolving, the understanding is incomplete and requires new expertise, and the regulatory position is developing.
    • The rise of GenAI presents new dimensions of non-financial risk for financial institutions. This raises critical questions for risk functions: how should control frameworks adapt to address GenAI specific risks, and what evolution is needed beyond current models to ensure effective oversight?
    • As organizations develop their GenAI strategies and implementation plans, the role of the risk function will be critical – in shaping the design, influencing risk appetite, ensuring accountabilities are understood and adapting risk frameworks to bring the appropriate level of control.

    In this article

    Introduction   inpage
    GenAI landscape   inpage
    Current challenges   inpage
    Will regulation help   inpage
    Way forward   inpage
    Introduction inpage
    GenAI landscape inpage
    Current challenges inpage
    Will regulation help inpage
    Way forward inpage
    Back to top Go to top
    In this articleinpage
    Go to top
    Introduction GenAI landscape Current challenges Will regulation help Way forward

    Do risk functions apply the brakes or navigate the journey?

    Much has already been said about Generative Artificial Intelligence (GenAI). While different forms of AI have been around for longer than many realize, the last couple of years have seen it become much more mainstream. 

    And with that, we see many more people commenting on it – often with very little expertise on the subject.  

    This article does not seek to assess or replay those warnings, nor is it designed to educate on the details of GenAI. Instead, it starts from the position of it being a significant gamechanger, with huge unquantified potential when in the right hands with the right intent.

    In the context of risk functions within the financial services industry, the question then becomes how best to control it. How should control frameworks consider GenAI risks and do they need to evolve from their current state to do so? This article develops the thinking across these considerations and opens with some key insights:

    • GenAI is clearly transformative, both for organizations and in how individuals contribute.
    • It is often associated with removing employee’s roles. That is not necessarily the case for risk management. Instead, we see it as complementary. GenAI becomes an extension of the risk officer, giving them more capability and insight alongside their experience and to inform their judgement.
    • But it changes how they approach oversight responsibility. Risk officers will need support in building confidence and capability to engage with technology.

    • The non-financial risk (NFR) landscape is diverse and complex with a strong interplay between risk types. GenAI adds to that with risks cutting through the entire taxonomy.
    • As GenAI’s capability in data analysis drives decision making, the themes of transparency, bias, interpretation, and privacy prompt a heightened risk.
    • Given the accountability that regulators place on senior management, there is a challenge on how leaders can confidently understand the risks, if they don’t understand the inner workings of AI models – clarity on who is accountable if the machine gets it wrong is a key question.

    • Financial services organizations are already seeing benefits, but steps are largely cautious. Indeed, some will argue that the risks in GenAI should be avoided completely. That will be influenced by the strategic objectives and risk appetite in an organization.
    • Risk functions now have a critical role in enabling organizations to manage the uncertainties and risks in GenAI. Boards will look for assurance from their second line, and regulators will have confidence where they see an influential risk function.
    • Underpinning this is the need for intelligent and informed risk management complementing traditional risk processes.

    • Most existing controls in financial institutions are built around predictable systems (example: rule-based automation), periodic reviews and approvals, known inputs and outputs
    • GenAI breaks this pattern: its behaviour evolves over time depending on external data or prompts
    • This highlights the inadequacy of non-financial risk controls such as model risk, operational risk and compliance risk

    • Traditionally, the second line of defence (risk and compliance teams) own non-financial risk. 
    • GenAI is being embedded directly into frontline operations such as customer service, loan decisioning, onboarding etc.
    • Frontline staff aren’t equipped to spot AI-related issues due to which conduct risk, reputational risk and compliance risk can go undetected.

    Industry adoption and risk awareness

    The industry is already making advanced use of AI tools – from credit scoring and underwriting to fraud detection; from customer onboarding to transaction monitoring, algorithmic trading, data analysis, cyber threat identification; and the chatbot/virtual assistants that many of us have encountered are becoming increasingly sophisticated and often are a first point of contact into an organization.

    While the cost of inaction is high, there’s growing awareness of the unknowns. Ethical concerns, operational risks, and shifting regulatory expectations- necessitate a balanced approach.

    Current investments in GenAI are largely skewed toward development and deployment. However, with risk management lagging behind, there is a clear need to elevate focus on governance, control, and a deeper understanding of GenAI-driven risk. Without this recalibration, the risk governance gap will widen as adoption accelerates.

    Identifying the risks – the threat landscape requires new understanding.

    A feature in the learnings from the 2008 financial crisis was that organizations didn’t understand the risks they were taking, either because of a lack of data or because the complexities of the products had evolved to such an extent that the risks inherent in them were not understood.

    Given the learnings from that crisis and subsequent controls, the likelihood of that scenario recurring is reduced, but the factors that contributed to it could recur – history doesn’t repeat, but it rhymes! A similar challenge on understanding of inherent risk can be placed at the door of GenAI.

    Risk functions have dual consideration in this. They will look to embrace new technologies to enhance their own oversight and need to ensure the application of those technologies across organizations is effectively controlled within risk appetite.

    We already have clear examples where AI tools can be a force for good in risk mitigation and building operational efficiency. But naturally there are also risks, and when some commentators talk in terms of existential threats, there needs to be a strong understanding of those risks. The nature of AI related risks cut across virtually all the established non-financial risk themes – conduct, data privacy, security, models, reputation, etc. 

    That requires assessment both individually and holistically and is made more challenging by the concerns regarding grasp and knowledge of the tools at many levels. Not only is the expertise to understand the technology necessary, this is compounded by the pace at which GenAI is evolving and the nature of AI models, where the internal workings driving decisions are opaque. First and second line teams will face questions on how they can properly assess the risk if they don’t fully understand how technology works.

    GenAI risk identification is not straightforward when the risks are diverse and evolving, the understanding is incomplete and requires new expertise, and the regulatory position is developing

    This table organizes key non-financial risk themes and maps emerging threats arising from GenAI adoption under each.
    GenAI Non-Financial Risk Matrix

    Will regulation provide the answer?

    Regulation will be a key enabler, but not a complete answer. The European Union’s Artificial Intelligence Act, the first major attempt at horizontal AI regulation, lays out risk-based classifications and obligations for high-risk AI systems. While it offers a much-needed foundation, it leaves several GenAI specific risks such as prompt injection and misuse of open models only partially addressed.

    In the UK, the Financial Conduct Authority (FCA) has adopted a principles-based approach, emphasizing transparency, accountability and ethical use of AI. However, its guidance remains non-binding and technology-agnostic, leaving room for interpretation and inconsistency in implementation across firms.

    Most existing risk and control frameworks within financial institutions are not designed with GenAI’s scale, autonomy or unpredictability in mind. Waiting for detailed, prescriptive regulation is neither realistic nor prudent. Institutions must take the lead in integrating AI-specific controls (that spann model governance, data lineage, third-party oversight and ethical risk)  into existing non-financial risk structures.  

    Also, there is an important political nuance as governments seek to maximize the competitive potential of GenAI within their own markets, at a time when geo-political risks are heightened. That gives regulators an additional challenge as they balance this against their traditional responsibilities of financial market stability and consumer protection.

    Collaboration between industry and regulators will therefore be key in shaping the future landscape, e.g. sharing of plans and sandbox development, to ensure responsible use.

    As precise approaches take shape, regulators have signaled where they will focus, and their scrutiny will be intensive

    • Consistent themes center around customer detriment, security, expertise, ethics:
      • Transparency – how models arrive at specific decisions or generate content. Raises accountability questions and the ability to explain AI-driven actions.
      • Model bias and fairness – systems can perpetuate biases in the training data, leading to discriminatory or unfair outcomes, impacting some demographic groups
      • Data security/privacy/criminality – large volumes of data to train effectively, often containing sensitive customer data. Concerns heightened for data breaches, mishandling of customer data, and the potential for malicious use of AI-generated content
    • Regulators will expect organizations to implement policies and practices that protect against these, aligning with existing regulations. Organizations will need to explain how they understand risks and secure themselves.

    Way forward

    GenAI is clearly a gamechanger for all industries. It is also subject to rapid evolution, which adds to the complexities and challenges faced by risk functions, as they grapple with embracing the capability to enhance oversight approaches, alongside providing the guardrails essential for organizations.

    It is clear that the regulatory position will also be one of evolution, with no silver bullet per se, that brings the rigidity sometimes seen in other regulations. As organizations develop their GenAI strategies and implementation plans, the role of the risk function will be critical – in shaping the design, influencing risk appetite, ensuring accountabilities are understood and adapting risk frameworks to bring the appropriate level of control.

    Achieving that will require nimbleness and agility across risk functions. Moving ahead we will develop thinking and recommendations specifically aligned to the approach for leveraging the potential of GenAI.

    Related Reading

    Swipe Left
    Swipe Right

    Transforming Compliance Management to Meet Regulatory Requirements

    Blog | 11 Apr 2025   Opens in new tab

    Building an Agile Financial Forecasting Process – A Priority of CFOs

    Blog | 24 Jun 2025   Opens in new tab

    The CFO’s role in navigating IFRS Sustainability Disclosure Standards

    Blog | 09 May 2025   Opens in new tab

    Adopting digital technologies for seamless digital mortgages

    White Paper | 24 Apr 2025   Opens in new tab

    Adaptability starts here

    Reimagine your future.

    Connect with us

    Find out more

    • What we do
    • The TCS Way
    Industries
    • Banking
    • Capital Markets
    • Consumer Packaged Goods and Distribution
    • Communications, Media, and Information Services
    • Education
    • Energy, Resources, and Utilities
    • Healthcare
    • High Tech
    • Insurance
    • Life Sciences
    • Manufacturing
    • Public Services
    • Retail
    • Travel and Logistics
    Services
    • Artificial Intelligence
    • Cloud
    • Cognitive Business Operations
    • Consulting
    • Cybersecurity
    • Data and Analytics
    • Enterprise Solutions
    • IoT and Digital Engineering
    • Sustainability Services
    • Network Solutions and Services
    • TCS Interactive
    • TCS and AWS Cloud
    • TCS Enterprise Cloud
    • TCS and Google Cloud
    • TCS and Microsoft Cloud
    Products and Platforms
    • TCS ADD™
    • TCS BaNCS™
    • TCS BFSI Platforms
    • TCS CHROMA™
    • TCS Customer Intelligence & Insights™
    • TCS ERP on Cloud
    • ignio™
    • TCS HOBS™
    • TCS Intelligent Urban Exchange™
    • TCS OmniStore™
    • TCS Optumera™
    • TCS TAP™
    • Quartz™ – The Smart Ledgers™
    • TCS TwinX™
    • TCS MasterCraft™
    • Jile™
    • TCS iON™
    • TCS DigiBOLT™
    Insights
    • Customer Stories
    • Cloud
    • Blockchain
    • IoT
    • Metaverse
    • Future of Work
    • Health and Wellness
    • Sustainability
    • TCS.AI
    • Cybersecurity
    • Perspectives
    More information
    • Careers
    • Corporate Social Responsibility
    • Diversity, Equity, and Inclusion
    • Investor Relations
    • Sports Sponsorships
    • TCS Pace™
    • TCS Research
    • The TCS Way
    • Who we are
    Tata consultancy services
    ©2025 TATA Consultancy Services Limited
    ©2025 TATA Consultancy Services Limited
    • Privacy Notice
    • Cookie Policy
    • Accessibility Declaration
    • Disclaimer
    • Security Policy
    • California Notice at Collection
    • Customize Cookies
    More
    • Facebook Facebook   Open in New Tab
    • Youtube Youtube   Open in New Tab
    • Twitter-X Twitter-X   Open in New Tab
    • Instagram Instagram   Open in New Tab
    • linkedin linkedin   Open in New Tab
    Contact Contact Press Enter to open an overlay
    What’s on your mind?
    We’re here to help! Tell us what you’re looking for and we’ll get you connected to the right people.
    Request for Services
    Investor information
    Media contacts
    Looking for something else?
    Analyst relations
    CSR
    Partnership
    Website feedback
    Accessibility Adjustments

    Theme

    Font size

    A
    DEFAULT
    A

    Line height

    DEFAULT