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      14 May 2025 TCS Partners with Khan Bank to Future-Proof its Operations, Enhance Customer Experience and Propel Innovation leveraging AI and ML
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      TCS is here to make a difference through technology.

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      We deliver excellence and create value for customers and communities.

      Our expert, committed team put our shared values into action – every day. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.

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      Want to be a global change-maker? Join our team.

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      Find the latest news about TCS in our Newsroom

      Get access to a catalog of the latest news stories from across TCS. Discover our press releases, reports, and company announcements.

      Discover more
    • Press releases

      Recent Press releases

      15 May 2025 TCS Recognized as One of the World’s Top 50 Brands by Kantar BrandZ; Brand Value Soars 28% YoY to $57.3Bn
      14 May 2025 TCS Partners with Khan Bank to Future-Proof its Operations, Enhance Customer Experience and Propel Innovation leveraging AI and ML
      12 May 2025 TCS Partners with Dhofar Insurance Company to Transform its Core Insurance Platform
      View all
    • News alerts

      Recent News

      02 May 2025 TCS Ranked Denmark’s #1 IT Service Provider for Customer Satisfaction in 2025
      23 Apr 2025 TCS Partners with Google Cloud on Agent-to-Agent Interoperability Protocol to Drive Future-Ready Enterprises
      11 Apr 2025 TCS Partners with Google Cloud to Accelerate AI-led Transformation in the Retail Sector
      View all
    • Analyst recognition

      Recent recognitions

      22 Apr 2025 TCS Ranked #6 Amongst Banking Technology Providers and Recognized as a Regional Leader across all Geographies by Everest Group
      17 Apr 2025 TCS BaNCS Named a Leader Among Wealth Management Products by Everest Group
      01 Apr 2025 TCS Positioned as a Leader in Worldwide Discrete Manufacturing Product Lifecycle Management Strategic Consulting Services and Systems Integration by IDC MarketScape
      View all
    • Events

      Upcoming events

      11 Jun 2025 TCS and PTC Present the North America Leadership Forum 2025
      04 Jun 2025 Veeva R&D and Quality Summit: Developing Better Health Outcomes
      02 Jun 2025 Siemens Realize LIVE: Discussing Technology and Digital Transformation
      View all
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      Tata Consultancy Services Limited
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    TCS Worldwide
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    • Banking
    • Solution

    TCS Cognitive Automation Platform

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    Industry

    Banking This will open an overlay

    Banking Services Transformation: Unlocking Exponential Value

    TCS’ solutions help banks and FIs push traditional boundaries and build cognitive banking enterprises for better value, resilience, and inclusivity. Learn more.
    Learn More
     about Banking Services Transformation: Unlocking Exponential Value
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    AI in European Banking: Adoption Challenges and Opportunities
    For successful AI adoption, banks must prioritize workforce reskilling, people and culture, and collaboration while navigating GDPR and EU AI Act. Learn more.
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    14 May 2025
    TCS at the AWS Financial Services Symposium New York 2025
    Meet us at the AWS Financial Services Symposium to hear our clients’ transformational stories and how we help them embark on their cloud transformation journey.  
    Events
    15 May 2025

    Solutions

    Cognitive Business Operations This will open an overlay

    Unlock Business Agility and Future-ready Operations with TCS

    Our Cognitive Business Operations caters to enterprises’ digital transformation needs and helps them achieve business continuity and resilient operations.
    Learn More
     about Unlock Business Agility and Future-ready Operations with TCS
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    This blog explains how mortgage lending is evolving in the metaverse, creating new opportunities in virtual assets and digital property markets. Learn more.
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    10 Jan 2025
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    TCS was at SSOW 2025 to showcase its global business services capabilities and how its generative and agentic AI-powered solutions are driving business process transformation.
    Events
    24 Feb 2025

    Highlights

    • Enterprises in the banking, financial services, and insurance (BFSI) sector are going digital by adopting intelligent automation. This helps them to scale, enhance efficiency, adhere to regulations, and improve stakeholder experience.
    • To enable this, TCS has developed a Cognitive Automation Platform that uses artificial intelligence (AI) to automate front- and back-office operations.
    • It's a suite of solutions that integrates with existing enterprise solutions through plug and play features.

    In this article

    Abstract inpage
    Overview inpage
    Solution inpage
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    The TCS Advantage inpage
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    Abstract Overview Solution Benefits The TCS Advantage

    Abstract

    Automated processes are increasingly becoming the norm across industries and functions.

    With emerging technologies and increasing customer expectations, enterprises in the banking, financial services, and insurance (BFSI) sector are increasingly adopting digital operating models by leveraging intelligent automation to improve process efficiency, regulatory compliance, and stakeholder experience. Adopting a digital operating model enables companies to scale and grow in an increasingly competitive environment while exceeding market expectations.

    TCS’ Cognitive Automation Platform uses artificial intelligence (AI) to drive intelligent process automation across front- and back offices. It’s a suite of business and technology solutions that seamlessly integrate with existing enterprise solutions and offer easy plug and play features. TCS leverages its deep domain knowledge to contextualize the platform to a company’s unique requirements.

    Overview 

    The absence of a platform with cognitive capabilities poses significant challenges in accelerating digital transformation.

    Longer implementation cycles further add to the complexity in incorporating evolving business regulations into operations, leading to diminishing returns, increased costs, and transformation hiccups.

    TCS’ Cognitive Automation Platform (see Figure 1) helps BFSI organizations expand their enterprise-level automation capabilities by seamlessly integrating legacy systems, modern technologies, and traditional automation solutions. The platform leverages artificial intelligence (AI), machine learning (ML), computer vision, natural language processing (NLP), advanced analytics, and knowledge management, among others, to create a fully automated organization.

    Figure 1: Infographic providing an overview of TCS’ Cognitive Automation Platform

    An infographic offering a comprehensive overview of TCS’ Cognitive Automation Platform. Automation components such as rule engines and email automation form the foundational layer. These are integrated with cognitive capabilities in the form of NLP models, chatbots, smart search and so on to help BFSI organizations expand their enterprise-level automation capabilities to achieve better business outcomes.

    Solution

    The cognitive automation solution is pre-trained and configured for multiple BFSI use cases.

    TCS’ platform offers the following:

    • Customer experience transformation: Use analytics and insights to run processes seamlessly, enable conversational experience, and also ensure a smooth customer journey.
    • End-to-end automation: Transform processes leveraging low code no-code workflows with non-intrusive integration.
    • Straight-through processing: Automate the front- and back-office processes to reduce hand-offs and improve timeline and accuracy.
    • AI and ML capabilities: Improve automation capabilities by introducing the latest technologies such as AI and ML, computer vision, and digital twin.  

    Benefits

    Built using a cloud-first approach, TCS’ platform is API-enabled and available on hyperscalers.

    It is also available as a software-as-a-service (SaaS) through TCS cloud and allows BFSI organizations to:

    • Enhance business efficiency: Automatically increase process efficiency with pre-optimized workflows and information hand off.
    • Improve front- and back-office synergy: Drive synergy between front and back offices by addressing the gaps between legacy systems and newer technologies.
    • Ensure regulatory compliance: Automate compliance-related checks, improve straight-through processing, reduce processing time, and improve compliance.
    • Accelerate speed to market: Launch offerings faster by leveraging pre-trained models and configurations that also aid in handling rapid business growth and market expansion.
    • Optimize costs: Choose from a range of modules needed for business transformation and seamlessly integrate them with the existing IT environment.

    The TCS Advantage

    TCS’ vast industry experience and deep expertise across technologies makes us the preferred partner to global businesses. 

    By partnering with TCS, enterprises can enjoy the following advantages:

    • Domain depth and expertise: TCS offers a wide portfolio of services to global companies across industries, providing both horizontal and vertical domain depth. TCS’ exposure to almost all BFSI service areas helps it develop the business taxonomy comprehensively.
    • IT-business process services (BPS) synergy: TCS offers a practitioner’s approach to build and conceptualize solutions. While its first-hand experience has helped it offer a usability perspective of digitalization, TCS’ depth of technology expertise has assisted in creating superior solutions.
    • Delivery excellence: An unparalleled delivery record puts TCS in a favorable position to drive transformation programs for global enterprises across industries.
    • Technology competence: With TCS’ expert specialization in predictive analytics, marketing analytics, artificial intelligence, campaign management, and more, it has helped banks ascertain appropriate product pricing strategies, develop acquisition and behavioral scorecards, and identify preferred channels for customer servicing.

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