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      Where adaptability meets advantage

      At TCS, we don’t just help businesses transform. We help them become perpetually adaptive enterprises, built to evolve continuously and confidently in a world of constant change.

      Adaptability starts here
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      15 Jul 2025 TCS & MIT Sloan Management Review Launch New Research Series; Unveil Roadmap for Human-AI collaboration in Enterprises
      10 Jul 2025 Robust Order Book and Operational Resilience mark TCS’ Q1
      View all
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      16 Jul 2025 TCS Launches AI-Powered Research & Innovation Centre in Singapore to Accelerate Enterprise Innovation at Scale
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      03 Jul 2025 TCS Unveils the 2025 Edition of TCS InQuizitive Across 12 Indian Cities, To Spotlight India’s Brightest Young Minds
      View all
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      17 Jul 2025 TCS a Leader in Life and Annuities Insurance BPS and Third-Party Administrator Services: Everest Group
      15 Jul 2025 TCS Recognized as a Leader in Healthcare Provider Digital Services by Everest Group
      01 Jul 2025 TCS Recognized as a Leader in Pharmacovigilance Operations Services by Everest Group
      View all
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    • Banking
    • Solution

    TCS Adaptive Knowledge Bank

    Consolidating enterprise knowledge for efficient knowledge management

    Share Addressing Business Challenges with TCS’ Knowledge Management Solution
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    Industry

    Banking This will open an overlay

    Banking Services Transformation: Unlocking Exponential Value

    TCS’ solutions help banks and FIs push traditional boundaries and build cognitive banking enterprises for better value, resilience, and inclusivity. Learn more.
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    Related Insights
    TCS BaNCS-Sovos Webinar on Tax Information Reporting
    Industry leaders explore the evolving landscape of tax regulations, integrated solutions for compliance and operational efficiency, and more. Register now.
    Events
    13 Aug 2025
    Leveraging Generative AI for Proactive Risk Management in BFSI
    Generative AI will help BFSI firms enhance the efficiency of risk assessment and transform their risk and compliance function into a proactive, preventive model.
    White Paper
    18 Jul 2025
    Leveraging Agentic AI for Dispute Management in Real-time Payments
    As the youth redefine financial planning, lenders must evolve and offer niche mortgage types like microloans and green mortgages to stay relevant in the new era.
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    23 Jul 2025

    In this article

    Challenge   inpage
    TCS Solution   inpage
    Benefits   inpage
    Why TCS   inpage
    Challenge inpage
    TCS Solution inpage
    Benefits inpage
    Why TCS inpage
    Back to top Go to top
    In this articleinpage
    Go to top
    Challenge TCS Solution Benefits Why TCS

    Challenge

    TCS Adaptive Knowledge Bank helps businesses consolidate enterprise knowledge to make it available for the right stakeholders and allows enterprises to quickly search and retrieve relevant information using ML and NLP, aiding in effective content management. The solution also provides collaboration features to enhance employee productivity and deliver improved customer experience.

    Poor knowledge management systems in organizations lead to inconsistent processes in creating/managing knowledge articles and inefficient ways to search and retrieve relevant information. The inability to access the right information at the right time makes the process of handling customer queries time-consuming, leading to dissatisfied employees and a negative customer experience, further increasing the operational cost for businesses and adding significantly to the non-productive hours of employees.

    TCS Solution

    TCS provides an end-to-end knowledge management solution that consolidates enterprise knowledge and makes it available to relevant stakeholders.

    The solution uses superior information management, strong control measures, and ease of use communication features to provide the following:

    • Introduce new knowledge with in-built workflow capability to streamline changes associated with knowledge management
    • Leverage NLP/ML-based search capability to customize the search based on employee expertise
    • Create content with multiple stakeholders with a template-driven model that uses worklists
    • Supports push, pull, bulk upload, and e-mail notification services
    • Drive the knowledge management through domain-specific meta data
    • Leverage and customize 30+ reports associated with knowledge and user activities
    • Manage multiple groups of user access and entitlements through active directory and identity management integration

    Benefits

    • Improved customer experience by 15% with first contact resolution and quicker servicing times recovery
    • Tracks compliance guidelines and governs quality through business-specific dashboards
    • Improved average handling time by 40% for greater employee empowerment
    • Reduced operational costs through optimization of handling time and change control procedures
    • Faster time to market with 6 to 8 weeks roll out and initial adoption

    Why TCS

    • Proven expertise across domains, customer segments, and geographies
    • Contextual knowledge of the customer environment for the right return on investment
    • Global leadership in digital technologies that re-imagines business processes via digital and operational interventions
    • Strategic partnerships for faster value identification and realization

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