TCS Adaptive Knowledge Bank
Consolidating enterprise knowledge for efficient knowledge management
Leading the way in innovation for over 50 years, we build greater futures for businesses across multiple industries and 131 countries.
Our expert, committed team put our shared beliefs into action – every day. Together, we combine innovation and collective knowledge to create the extraordinary.
We share news, insights, analysis and research – tailored to your unique interests – to help you deepen your knowledge and impact.
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Consolidating enterprise knowledge for efficient knowledge management
Challenge
TCS Adaptive Knowledge Bank helps businesses consolidate enterprise knowledge to make it available for the right stakeholders and allows enterprises to quickly search and retrieve relevant information using ML and NLP, aiding in effective content management. The solution also provides collaboration features to enhance employee productivity and deliver improved customer experience.
Poor knowledge management systems in organizations lead to inconsistent processes in creating/managing knowledge articles and inefficient ways to search and retrieve relevant information. The inability to access the right information at the right time makes the process of handling customer queries time-consuming, leading to dissatisfied employees and a negative customer experience, further increasing the operational cost for businesses and adding significantly to the non-productive hours of employees.
TCS Solution
TCS provides an end-to-end knowledge management solution that consolidates enterprise knowledge and makes it available to relevant stakeholders.
The solution uses superior information management, strong control measures, and ease of use communication features to provide the following:
Benefits
Why TCS