Banking, financial services and insurance (BFSI) firms have invested heavily in technology-backed transformation programs to gain a competitive edge. However, not all programs have been successful. This can be attributed to uni-dimensional, siloed, and unscientific ways of identifying and qualifying transformation opportunities.
We believe that successful transformations require a holistic approach where the strategy and goals are defined at the organizational level instead of at the business unit level. In addition, firms must undertake a business transformation readiness assessment and evaluate business processes for transformation before embarking on implementation. By leveraging their business and technology ecosystems, BFSI firms can deliver personalized experience and transform the value proposition for customers and shareholders. To ensure success in digital transformation programs, BFSI firms must adopt the right approach spanning: