Skip to main content
Skip to footer

  • Banking / WHITE PAPER

Financial Wellness Post COVID: A Purpose Driven Customer Engagement Model

Prathap Thompson

Chief Architect, Open Banking Strategic Initiative, Banking, Financial Services, and Insurance, TCS

You have these already downloaded

We have sent you a copy of the report to your email again.

Using open banking and digital technologies to offer purpose-driven offerings

The COVID-19 pandemic has adversely affected the salaried class and small businesses, which in turn has impacted retail banks. To deal with post COVID realities, banks must build on open banking and/or platform banking as well as digital technologies to develop offerings that meet the purpose or intent – such as achieving financial wellness or buying a home – that drives customers. Ensuring financial wellness will require banks to interact with customers both before and after a significant financial event and offer contextual assistance, advice, and education. In addition, financial literacy has emerged as a focus area, especially among the younger generation as they strive to become independent and achieve financial stability.

Given contextual assistance and advisory as well as financial education are key pillars of financial wellness, banks must design digital offerings, which will require them to:

  • Develop a flexible digital architecture

  • Adopt API frameworks and microservice architecture

  • Build a purpose-driven engagement model centered on financial wellness

Related reading

Cloudification of the debt collection process

White Paper | 13 Nov 2022

ExperienceOps transformation in BFSI

White Paper | 13 Nov 2022

New-age banking services

Blog | 24 Oct 2022

Digitalizing trade finance

Solution | 24 Oct 2022

Transformation starts here

Ready to move from enterprise to ecosystem?

Talk to our experts

Find out more