Leading the way in innovation for over 55 years, we build greater futures for businesses across multiple industries and 55 countries.
Our expert, committed team put our shared values into action – every day. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.
We share news, insights, analysis and research – tailored to your unique interests – to help you deepen your knowledge and impact.
At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.
Get access to a catalog of the latest news stories from across TCS. Discover our press releases, reports, and company announcements.
BANKING / WHITE PAPER
Varadarajan Kannan
Domain Consultant, Open Banking Strategic Initiative, Banking, Financial Services, and Insurance, TCS
You have these already downloaded
We have sent you a copy of the report to your email again.
Creating smart and secure branches to deliver personalized customer experience
The impact of COVID-19 on banking has been wide and varied. For instance, the crisis has exposed inadequacies in branch banking operations such as difficulties in complying with social distancing norms and delivering ‘low touch’ or ‘zero touch’ experiences. Given that branches are still the preferred channel for complex banking activities and COVID restrictions may become somewhat permanent, at least in the short to medium term, banks need to shift to ‘smart banking’ to deliver a safe branch banking experience.
Addressing the COVID impact on branch banking will require banks to reimagine branches to accommodate social distancing restrictions and create safe banking facilities. To achieve this, banks must
Design a resilient, adaptable and purpose-driven branch banking model
Adopt technology solutions to create safe interaction platforms in branches
Explore the ecosystem model to deliver beyond banking services
Distributed Ledger Technologies and Blockchain Systems in UK Mortgages
Adopting digital technologies for seamless digital mortgages
TCS Digital Mortgage Suite: Improved Customer Experience and Growth
Next-gen cash and liquidity management for better treasury operations