Enabling Touchless Operations in Financial Services Using Next-gen Tech
Moving to touchless banking can enhance customers’ digital banking experience
The adoption of digital transformation in banking has been largely focused on offering a digital interface and a frictionless customer experience, while failing to address complexities in back-office processes. Given the ongoing pandemic, financial institutions are under pressure to introduce touchless operations. A shift to touchless operations will entail studying complex business processes and implementing next-gen solutions, using a well-designed transformation framework.
To move to touchless banking, financial institutions must leverage: