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    • Communications, Media, and Information Services
    • Case Study

    Indus Towers ensures uninterrupted connectivity for users

    Share Indus Towers Enables Uninterrupted Connectivity for Users
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    Connect. Curate. Comprehend: Unlocking Value Beyond Boundaries

    TCS helps businesses unlock value by enhancing digital experiences with AI and cloud technologies, driving sustainability and seamless connectivity. Learn how.
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    Highlights

    • Indus Towers, India's largest telecom tower company, provides passive telecom infrastructure and, thus, enables many essential services.
    • It faced significant disruption to operations in March 2020 as it was advised to operate its offices countrywide with minimal number of employees during a nationwide lockdown to contain the spread of COVID-19.
    • TCS put in place business continuity plans for the telecom tower major to ensure business operations were not disrupted.

    In this article

    Lockdown impact   inpage
    Staff safety a worry   inpage
    Swift action   inpage
    Crisis averted   inpage
    What made it happen   inpage
    Lockdown impact inpage
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    Lockdown impact Staff safety a worry Swift action Crisis averted What made it happen

    Indus Towers’ operations faced major disruption

    Indus Towers, India’s largest telecom tower company, stood to be significantly impacted due to COVID-19.

    In March 2020, its operations were at the risk of being disrupted as it was advised to operate its offices across the country with a minimal number of employees as part of a nationwide lockdown to contain the spread of the Novel Coronavirus.

    The challenge: KEEPING EMPLOYEES SAFE, AND CUSTOMERS CONNECTED

    The company provides passive telecom infrastructure and is an enabler of essential services.

    It, therefore, had to enable remote working for its employees to manage tower operations in 15 circle locations across India and maintain business continuity in a safe and secure environment.

    TCS has been supporting Indus Towers’ business operations as a strategic IT partner for more than 10 years, and, thanks to this lengthy association, has a deep understanding of the company’s business landscape and customers. It knew that business continuity was imperative for Indus Towers as this directly related to end-users staying connected to their families, friends, work, and other basic essential services. Any disruption in services would have meant more distress for end-users already under stress due to the pandemic. It would have also resulted in revenue loss and dented Indus Towers’ reputation in the market.

    The solution: Enabling ‘WORK FROM HOME’ IN 48 HOURS

    Indus Towers’ employees worked out of ‘circle locations’ and partner ecosystems across the country.

    The TCS team was assigned the task of enabling ‘work from home’ for the 6,000 employees and associates of Indus Towers.

    Putting its contextual knowledge to use, the TCS team explored business continuity options with the telecom tower major and created a detailed risk assessment for all feasible options with the IT, security, and business teams. TCS’ business and IT teams worked in coordination with Indus Towers’ circle HR, admin, and corporate IT teams to ensure there was no impact on business operations.

    The benefit: Major crisis averted

    The team prepared the runbook (a compilation of administrator procedures and operations) in a record two days, thus ensuring zero disruption to services to end-users. 

    The runbook included demonstration and testing, as well as packaging and shipping desktops, to associates’ homes.

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    The success of our WFH initiative is an outcome of the TCS team’s hard work, close cooperation with circle admin teams under the able guidance of the circle HR teams. The TCS team has worked beyond reasonable hours and at a personal risk to themselves to support our business. I can confidently say that I have seen very few projects of this magnitude be delivered in this short a duration and that too under these difficult circumstances!

    VINOD KRISHNAN

    CIO, Indus Towers Ltd.

    What Made it happen

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    TCS HOBS™ is a cloud-native, catalog-centric platform with a composable architecture built for the telecom OSS/BSS support systems. Download our brochure now.

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    TCS TwinX combined with Enterprise Digital Twin technology powered by AI/ML provides solutions to help customers overcome & outperform challenges. Read more.

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    A unique contextual intelligence-driven and customizable interface enabling businesses to improve customer journeys and time to market. Discover how.

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