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TCS is here to make a difference through technology.
Leading the way in innovation for over 50 years, we build greater futures for businesses across multiple industries and 131 countries.
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E2E enterprise visibility for CSPs without operation disruption or heavy spend
Enterprise Digital Twin is differentiated by its ability to preemptively detect deviations in purchase/usage/support pathways in real time. Leveraging the latest in AI and enterprise simulation and modeling, it helps in mass-customizing journeys, delivering superior experiences and avoiding opportunity losses, improving profitability in a competitive landscape. Digital Twin technology can help CSPs:
- Aggregate business and technical events for real-time correlation with customer journey, creating a single cross-functional view
- Simulate and track correlated customer journeys using AI-based hybrid decision engine
- Predict, track and report deviations, trigger next-best actions towards corrective resolutions
- Simulate macro trends like competitor actions and emerging technologies, and micro factors like inventory availability and resource performance; discern impact
- Calculate the best journey performance metrics using machine learning, so that systems meet customer expectations
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