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Highlights

  • Tata Steel Europe was facing challenges in their product quality assurance process, which impacted customer satisfaction for the prime material and sale prospects for the non-prime material.
  • TCS developed an innovative framework for Tata Steel Europe that made the steel manufacturing quality assurance process smarter and efficient, thereby improving customer experience.
  • The solution—Final customer check (FCC)—is now a multi-phase, multi-system project. It is weaved into Tata Steel Europe’s mega transformation project – the smart steel factory program.