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Piloting the Resilient and Intelligent Retail Supply Chain Control Tower

Prasanna Iyengar

Consulting Partner, Retail Supply Chain, TCS

Dheeraj Shah

Global Head - Business Transformation and Supply Chain Management, Retail, TCS

 

Enabling a cockpit approach to view, manage, and improve operations

The pandemic has highlighted the fragility of complex global supply chains. To transform quickly into a strong and an autonomous chain, the sector must learn from the control tower in the airline industry that provides real-time visibility and decision-making capability.

The modern retail supply chain will benefit from a control tower-driven approach by continuously considering intricacies and dependencies across parameters. The resilient supply chain must also be driven by intelligent alerts and scientific interventions.

A control tower supply chain implies:

  • 360-degree intelligent view of all entities in the chain
  • Smart decision support with tailored scenario modeling and contingency planning
  • Cognitive decision automation

The supply chain control tower must gradually become the cockpit from where the retailer is able to view, manage and improve upon all aspects of the chain.

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About the authors

Prasanna Iyengar
Prasanna has over 15 years’ experience as an industry advisor for global retailers, specializing in supply chain and logistics.
Dheeraj Shah
Dheeraj has over 23 years of experience and is a trusted business advisor for top global retailers. He hasbeen instrumental in conceptualizing and developing solutions for supply chain, forecasting, operations,fulfilment, logistics and workforce management