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  • Retail players who have mastered providing personalized and seamless customer experience across channels are winning the loyalty of their customers. 
  • To gain an understanding of customer behavior, sentiment, and preferences and deliver memorable shopping journeys.
  • TCS Customer Intelligence & Insights™ (CI&I) for retail is extensible, AI/ML-enabled customer analytics software with pre-built use cases for retailers to deliver hyper-personalized customer experiences, grow customer value, and achieve loyalty as an outcome.