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    Where adaptability meets advantage

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      Where adaptability meets advantage

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      Adaptability starts here
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      15 Jul 2025 TCS & MIT Sloan Management Review Launch New Research Series; Unveil Roadmap for Human-AI collaboration in Enterprises
      10 Jul 2025 Robust Order Book and Operational Resilience mark TCS’ Q1
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      View all
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      17 Jul 2025 TCS a Leader in Life and Annuities Insurance BPS and Third-Party Administrator Services: Everest Group
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      01 Jul 2025 TCS Recognized as a Leader in Pharmacovigilance Operations Services by Everest Group
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    • TCS OmniStore™
    • Awards

    TCS OmniStore™ wins the Most Innovative Product at the 2023 CX Awards

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    Products and Platforms

    TCS OmniStore™ This will open an overlay

    TCS OmniStore™: A Unified Commerce Platform for Frictionless CX

    TCS’ omnichannel retail commerce platform revolutionizes the way customers shop and helps retailers ensure frictionless and customer-centric experiences.
    Learn More
     about TCS OmniStore™: A Unified Commerce Platform for Frictionless CX
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    Related Insights
    TCS helps Kingfisher Plc enhance omnichannel customer experience
    With TCS OmniStore™ , Kingfisher Plc transformed the unified commerce journey and modernized CX with features such as self-checkout and save-the-cart.
    Customer Testimonial
    21 Sep 2023
    TCS OmniStore™ wins most innovative product
    TCS' AI-powered composable commerce platform was recognized as an industry leader for leveraging emerging technologies to improve customer experience in retail.
    Article
    04 Apr 2023
    TCS aide Kingfisher Plc à améliorer son expérience client omnicanale
    Avec TCS OmniStore™ , Kingfisher Plc a transformé son parcours de commerce unifié et modernisé l'expérience client (CX) avec des fonctionnalités telles que le self-checkout et la sauvegarde du panier.
    Customer Testimonial
    30 Sep 2024
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    TCS OmniStore, an AI-powered composable commerce platform, has been recognized as the ‘Most Innovative Product’ at the CX Awards 2023 for effectively using emerging technologies to improve customer experience in retail.


    The CX Awards is a global award event that celebrates customer experience technology innovation, including contact centre, CRM, artificial intelligence, and more. TCS OmniStore is recognized for its ability to drive unified, frictionless, and personalized customer experience across all touchpoints, regardless of where, how, or when customers engage with them.  

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    The judges loved TCS OmniStore’s interactive technologies and how the platform is using them to create brand experiences that capture and engage customers across multiple channels.

    JUDGING COMMITTEE

    CX Awards

    By unifying all channels and data and giving retailers a single view of customers, transactions, orders, and inventory across channels, TCS OmniStore broadens the opportunity for selling and drives business growth with new capabilities, such as mixed baskets and the ability to quickly sell on new touchpoints. Additionally, retailers can extend these capabilities to enable future shopping experiences such as voice-based shopping and metaverse without having to rebuild the platform from scratch. TCS OmniStore harnesses AI for 1:1 intent- and context-based personalization across product, content, offers, fraud detection and prevention, workforce optimization, self-healing of IT issues, and adherence to compliance.


    With TCS OmniStore, modernizing commerce need not be a multi-year transformation project calling for major overhauls. The inherent composable commerce architecture of TCS OmniStore helps retailers construct their own commerce platform from a wide range of commerce capabilities such as checkout anywhere and multiple payment and fulfilment options. The ability to reuse existing investments, execute strategic build vs. buy decisions, and choose the best-of-breed partners minimizes disruptions to critical business processes and the IT landscape ensuring faster time to market.

    Retailers leveraging TCS OmniStore have realized 5-10% increase in sales, 50% faster checkout speeds, and 20-30% decrease in labor hours. 

    TCS OmniStore is a part of the TCS Algo Retail™ suite that enables retailers to seamlessly integrate and orchestrate data across the retail value chain harnessing the power of analytics, AI, and machine learning to unlock exponential business value. TCS Algo Retail is our patented approach for transforming organizations into resilient, adaptable, nimble, and algorithmic enterprises.

    Related reading

    Swipe Left
    Swipe Right

    Unified commerce: The key to orchestrating modern customer journeys

    21 Feb 2025   Opens in new tab

    The seven dictums of a composable commerce strategy

    White Paper | 10 Aug 2022   Opens in new tab

    Enhancing checkout experiences with edge computing

    White Paper | 16 May 2022   Opens in new tab

    TCS OmniStore™ wins a Stevie® award at the 2021 IBAs

    Report | 24 Jun 2022   Opens in new tab

    Usher in the future of online shopping with live commerce

    White Paper | 24 May 2022   Opens in new tab

    Take the next step forward

    Discover how TCS OmniStore creates seamless experiences for retailers and shoppers.

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