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    TCS is here to make a difference through technology.

    Leading the way in innovation for over 55 years, we build greater futures for businesses across multiple industries and 55 countries.

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      We deliver excellence and create value for customers and communities.

      Our expert, committed team put our shared values into action – every day. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.

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      02 May 2025 IBM, Tata Consultancy Services and Government of Andhra Pradesh to Deploy India’s Largest Quantum Computer in the Country’s First Quantum Valley Tech Park
      30 Apr 2025 TCS Collaborates with SAP to Enable Enterprise-wide GenAI and Cloud Adoption For its Customer
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      02 May 2025 TCS Ranked Denmark’s #1 IT Service Provider for Customer Satisfaction in 2025
      23 Apr 2025 TCS Partners with Google Cloud on Agent-to-Agent Interoperability Protocol to Drive Future-Ready Enterprises
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      01 Apr 2025 TCS Positioned as a Leader in Worldwide Discrete Manufacturing Product Lifecycle Management Strategic Consulting Services and Systems Integration by IDC MarketScape
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    What we do
    • Overview Press tab for submenu items

      TCS is here to make a difference through technology.

      Leading the way in innovation for over 55 years, we build greater futures for businesses across multiple industries and 55 countries.

      Discover all solutions
    • Industries
      • Banking
      • Capital Markets
      • Consumer Packaged Goods and Distribution
      • Communications, Media, and Information Services
      • Education
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    • Products and Platforms
      • TCS ADD™
      • TCS BANCS™
      • TCS BFSI Platforms
      • TCS CHROMA™
      • TCS Customer Intelligence & Insights™
      • TCS ERP on Cloud
      • ignio™
      • TCS iON™
      • TCS HOBS™
      • TCS Intelligent Urban Exchange™
      • TCS OmniStore™
      • TCS Optumera™
      • TCS Tap™
      • Quartz™ – The Smart Ledgers™
      • TCS TwinX™
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      • Jile™
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    • TCS iON™
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  • Who we are
    • Overview Press tab for submenu items

      We deliver excellence and create value for customers and communities.

      Our expert, committed team put our shared values into action – every day. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.

      Discover the difference
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      Extraordinary expertise leads to remarkable results.

      We share news, insights, analysis and research – tailored to your unique interests – to help you deepen your knowledge and impact.

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    • Overview Press tab for submenu items

      Want to be a global change-maker? Join our team.

      At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.

      Join us
    • India
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      • Argentina
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      Find the latest news about TCS in our Newsroom

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      Discover more
    • Press releases

      Recent Press releases

      05 May 2025 Jazeera Airways Partners with Tata Consultancy Services to Power AI-led Transformation, Reimagine Digital Customer Experience
      02 May 2025 IBM, Tata Consultancy Services and Government of Andhra Pradesh to Deploy India’s Largest Quantum Computer in the Country’s First Quantum Valley Tech Park
      30 Apr 2025 TCS Collaborates with SAP to Enable Enterprise-wide GenAI and Cloud Adoption For its Customer
      View all
    • News alerts

      Recent News

      02 May 2025 TCS Ranked Denmark’s #1 IT Service Provider for Customer Satisfaction in 2025
      23 Apr 2025 TCS Partners with Google Cloud on Agent-to-Agent Interoperability Protocol to Drive Future-Ready Enterprises
      11 Apr 2025 TCS Partners with Google Cloud to Accelerate AI-led Transformation in the Retail Sector
      View all
    • Analyst recognition

      Recent recognitions

      22 Apr 2025 TCS Ranked #6 Amongst Banking Technology Providers and Recognized as a Regional Leader across all Geographies by Everest Group
      17 Apr 2025 TCS BaNCS Named a Leader Among Wealth Management Products by Everest Group
      01 Apr 2025 TCS Positioned as a Leader in Worldwide Discrete Manufacturing Product Lifecycle Management Strategic Consulting Services and Systems Integration by IDC MarketScape
      View all
    • Events

      Upcoming events

      11 Jun 2025 TCS and PTC Present the North America Leadership Forum 2025
      04 Jun 2025 Veeva R&D and Quality Summit: Developing Better Health Outcomes
      19 May 2025 TCS at Sapphire 2025
      View all
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      Tata Consultancy Services Limited
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    TCS Worldwide
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    • TCS IN THE NEWS

    Business insights are the new oil says Tata Consultancy CEO Natarajan Chandrasekaran.

    Share Business Insights are the New Oil says Natarajan Chandrasekaran
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    For a man at the heart of the relentless quest for knowledge about customers, Natarajan Chandrasekaran has just made a crucial correction mid-sentence. “Information is the new oil. No, rather, insights are the new oil,” he says. “So building a business based on the insights, you can get out of information, is going to be more common. Customer experience is going to be the key thing in the systems of the future,” he adds, with the precision of a man dedicated to applying cutting-edge technology to business.

    What customers want
    Chandra says research is clearly important, especially if it is based on large-scale data about customer experience. But in the modern world, customers who come to TCS for help want to go to market faster, so they want solutions that will let them know what is going on with customers – even instantaneously. “Design, customer experience, agility, business model innovation: all of this is critical,” Chandra says of the top global corporations he refers to as partners rather than customers of TCS.

    Government focus
    The company is looking into establishing a Canberra office to develop a government client base, something it has done more of in countries such as India and Britain but less so in Australia, where it has corporate-focused offices in Sydney, Melbourne, Brisbane and Perth. “Today’s digital technology can have a powerful impact in every sector – including government,” Chandra says. “There are big opportunities in government, in looking into what cloud [computing] can do, what analytics can do. We have the capability, so it’s important for us to try.”

    Transformative phase
    Chandra says this is now reversing to some extent. On one hand the new growth and business oriented government of Prime Minister Narendra Modi hopes to embrace more technology in government functions at home; on the other hand, Modi wants to drive more companies from other sectors – especially manufacturing – into global markets to improve domestic competitiveness. Expectations about change in Modi’s first year were too high but concedes, the Prime Minister has taken the right steps in trying to build growth infrastructure by embracing technology, introducing a consumption tax, simplifying processes and initiating much-needed infrastructure development.

    “Twelve months is such a short period when a government is in a transformative phase. But I look at India as a big opportunity. It has a big opportunity from a demographic point of view, with a huge pool of educated youth. There are many capable entrepreneurs in this country if the government has the right policies.”

    Disrupting the disruptors
    But while opportunities at home welcome new business for the local IT success stories, Chandra acknowledges that the real task he faces is making sure his company survives the same digital disruption it executes for its partner customers in their sectors. Industry observers say the big broad-based IT consultancies face greater competition from new specialist boutique firms which take tailor-made solutions to potential customers while the big firms offer the standard fare. Not surprisingly, Chandra disputes this analysis: “Every time there is a technology evolution there are a lot of new players who come in with the technology. This is a part of the game.”

    This means he is continually building internal expertise in the company, including via technology incubation such as a neuroscience-based automation platform that will be launched soon. But Chandra has also introduced TCS’s own partnership model, in which it collaborates with a network of smaller companies to create new solutions.

    Staff retention
    One of the main challenges Chandra faces in the fast-changing tech industry is holding onto talent. Although he comes from a computing background, he has broadened the TCS gene pool by bringing designers and artists into teams that provide customer solutions.

    “We have a workforce which is very young. We have a very good retention rate at TCS but that’s something that we have to think of always. You can never say it’s a job done. We have got to constantly think about employee engagement practices, opportunities and empowerment.”

    Read the complete article here.

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