Taking agile beyond software development
In the two decades that agile has been a part of business operations, it has become the default way of working – if not a way of life – for several enterprise functions beyond software development. From business process support and human resources to administration, finance, and marketing, the agile way of working finds application in almost all aspects of the enterprise.
Like with any other business framework, we’re always looking at the potential for scale through agile. And we’re happy to report that TCS has successfully applied agile to roll out complex enterprise-level strategic initiatives. These initiatives typically require business, software, and non-software departments and other enterprise functions to come together and deliver strategic goals.
However, this journey was not without speedbumps. Two broad categories of challenges emerged:
Gone are the days when organizational changes were enforced through drastic action, often by the top management. Today, change takes place gently and incrementally, thereby producing lasting impact with less upheaval. Which is why TCS followed the agile way to work through the challenges listed above.
Our considered approach to successful large-scale enterprise initiatives can be condensed into the following seven-point matrix as illustrated below.
The benefits of such an approach have been manifold. The agile way helps with:
Using the agile way to enforce large-scale organizational strategic initiatives helped us drive change rapidly, and at scale. From capturing over 50,000 stories of contextual mastery to rapidly shifting 96% of TCS’ half-a-million-strong workforce to remote working during COVID-19 lockdowns, we have leveraged agile transformation for multiple massive undertakings. Which is why we are well-placed to deliver enterprise agility – at scale – for TCS’ clients worldwide.