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TCS Worldwide
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    TCS is here to make a difference through technology.

    Leading the way in innovation for over 55 years, we build greater futures for businesses across multiple industries and 55 countries.

    Discover all solutions
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      We deliver excellence and create value for customers and communities.

      Our expert, committed team put our shared values into action – every day. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.

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      15 May 2025 TCS Recognized as One of the World’s Top 50 Brands by Kantar BrandZ; Brand Value Soars 28% YoY to $57.3Bn
      14 May 2025 TCS Partners with Khan Bank to Future-Proof its Operations, Enhance Customer Experience and Propel Innovation leveraging AI and ML
      12 May 2025 TCS Partners with Dhofar Insurance Company to Transform its Core Insurance Platform
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    What we do
    • Overview Press tab for submenu items

      TCS is here to make a difference through technology.

      Leading the way in innovation for over 55 years, we build greater futures for businesses across multiple industries and 55 countries.

      Discover all solutions
    • Industries
      • Banking
      • Capital Markets
      • Consumer Packaged Goods and Distribution
      • Communications, Media, and Information Services
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      • TCS ERP on Cloud
      • ignio™
      • TCS iON™
      • TCS HOBS™
      • TCS Intelligent Urban Exchange™
      • TCS OmniStore™
      • TCS Optumera™
      • TCS Tap™
      • Quartz™ – The Smart Ledgers™
      • TCS TwinX™
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      • Jile™
      • TCS DigiBOLT™
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  • Who we are
    • Overview Press tab for submenu items

      We deliver excellence and create value for customers and communities.

      Our expert, committed team put our shared values into action – every day. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.

      Discover the difference
    • About Us
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    • Overview Press tab for submenu items

      Extraordinary expertise leads to remarkable results.

      We share news, insights, analysis and research – tailored to your unique interests – to help you deepen your knowledge and impact.

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    • Overview Press tab for submenu items

      Want to be a global change-maker? Join our team.

      At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.

      Join us
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    • Overview Press tab for submenu items

      Find the latest news about TCS in our Newsroom

      Get access to a catalog of the latest news stories from across TCS. Discover our press releases, reports, and company announcements.

      Discover more
    • Press releases

      Recent Press releases

      15 May 2025 TCS Recognized as One of the World’s Top 50 Brands by Kantar BrandZ; Brand Value Soars 28% YoY to $57.3Bn
      14 May 2025 TCS Partners with Khan Bank to Future-Proof its Operations, Enhance Customer Experience and Propel Innovation leveraging AI and ML
      12 May 2025 TCS Partners with Dhofar Insurance Company to Transform its Core Insurance Platform
      View all
    • News alerts

      Recent News

      02 May 2025 TCS Ranked Denmark’s #1 IT Service Provider for Customer Satisfaction in 2025
      23 Apr 2025 TCS Partners with Google Cloud on Agent-to-Agent Interoperability Protocol to Drive Future-Ready Enterprises
      11 Apr 2025 TCS Partners with Google Cloud to Accelerate AI-led Transformation in the Retail Sector
      View all
    • Analyst recognition

      Recent recognitions

      22 Apr 2025 TCS Ranked #6 Amongst Banking Technology Providers and Recognized as a Regional Leader across all Geographies by Everest Group
      17 Apr 2025 TCS BaNCS Named a Leader Among Wealth Management Products by Everest Group
      13 Feb 2025 TCS Positioned as a Leader in IDC MarketScape for Worldwide Life Science R&D ITO Services 2024
      View all
    • Events

      Upcoming events

      11 Jun 2025 TCS and PTC Present the North America Leadership Forum 2025
      04 Jun 2025 Veeva R&D and Quality Summit: Developing Better Health Outcomes
      02 Jun 2025 Siemens Realize LIVE: Discussing Technology and Digital Transformation
      View all
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      TCS works hand in hand with world-leading investors.

      Tata Consultancy Services Limited
      NSE:TCS
      INR
      Discover more FY24-25 debrief
    • Management Commentary
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    TCS Worldwide
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    • Press Release

    25 years of partnership between TCS and KLM has helped the airline become the best-in-class for customer service

    Share 25 Years of Partnership Between TCS and KLM has Helped the Airline become the Best-in-Class for Customer Service
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    • Long-standing partnership has helped KLM become one of the world’s leading airlines in reliability, social media and customers service, while making the business future-fit
    • KLM and TCS have launched some of the first digital innovations in the industry
    • KLM and TCS are preparing for the future by leveraging ecosystems, continuing digital innovation, and helping the airline adopt an agile business mind-set 

    MUMBAI | AMSTERDAM: September 17, 2018 - Tata Consultancy Services (TCS) (BSE: 532540, NSE: TCS), a leading global IT services, consulting and business solutions organization, is today marking the 25th anniversary of its business partnership with Dutch airline KLM - one of the world’s leading airlines in reliability, social media, and customer service.

    Pieter Elbers, CEO of KLM celebrated this partnership with TCS in a special trip to India in the first week of September. Watch the video here

    KLM – which is celebrating its 100th anniversary next year – was TCS’ very first partner when the company opened its doors in the Netherlands a quarter of a century ago, with both businesses sharing a passion for exceptional customer service. Over the years, TCS has worked side-by-side with KLM as part of an integrated team to address the challenges facing an aviation industry being disrupted by digital technology.

    Pieter Elbers said, “The aviation industry is going through significant change as a result of digital technology and in order to ensure we can continue our success and remain an industry leader in customer satisfaction, we need to be constantly developing the ways in which we improve our services. We believe that technological innovation plays a key role in this, and by working with TCS for the past 25 years we’ve been able to further strengthen our business to ensure we are set up to deliver the best possible customer service now, and in the future.”

    Digital innovation for passengers

    Over the course of 25 years, TCS and KLM have developed a range of industry-first services for its customers, setting the pace for the rest of the aviation world and ensuring the best possible experience for passengers, including:

    • A suite of award-winning mobile apps – for booking and reservation management
    • BlueBot – the airline’s AI-powered social media chatbot
    • Voice assistance integration – Google Assistant voice implementation with BlueBot, for voice-driven customer service
    • A smart digital queue – a personalized solution that allows every single KLM customer to queue digitally in the airport lounge
    • The ability to collect boarding passes via social media – WhatsApp, Facebook Messenger and WeChat

    Leveraging ecosystems to gain new customers

    TCS is working with KLM to help the airline tap into additional ecosystems, enabling the company to partner with new travel, aviation and hospitality services. By leading KLM’s API strategy, TCS has implemented a connected API network with over 30 open APIs, offering 24/7 support, which is opening the door to a wide range of potential new customers for the airline.

    Rajesh Gopinathan, CEO and MD of TCS, said, “We are proud to celebrate 25 years of partnership with KLM and congratulate them on the way they have used technology to innovate and further strengthen the customer experience. It’s an area where they have set a new standard for the airline industry. We look forward to continuing our work with them on this inspiring journey.”

    The future is agile

    The aviation industry is still going through significant changes as a result of the Fourth Industrial Revolution taking hold, and the focus for TCS and KLM is now on the future. The impact of digital technology on customer expectation, combined with industry challenges such as rising fuel prices, has meant that airlines have had to adapt their businesses to keep pace with this new landscape.

    TCS and KLM have worked closely together to prepare for this change, and launched a new Distributed Agile Delivery Center (ADC) in Chennai to provide around-the-clock support for KLM’s customers. Equipped with the latest collaboration tools, the new ADC will ensure the airline can continue to offer the best customer service possible for years to come.

    About KLM

    KLM Royal Dutch Airlines was founded in 1919, making it the world’s most experienced airline still operating under its original name. In 2004, Air France and KLM merged to form AIR FRANCE KLM with two powerful brands and hubs–Amsterdam Airport Schiphol and Paris Charles de Gaulle.

    In the Netherlands, KLM comprises the core of the KLM Group, which further includes KLM Cityhopper, transavia.com and Martinair. KLM serves all its destinations using a modern fleet and employs over 32,000 people around the world. KLM is a leader in the airline industry, offering reliable operations and customer-oriented products resulting from its policy of enthusiasm and sustainable innovation.

    Air France and KLM and their partners Delta Airlines and Alitalia operate the biggest Trans-Atlantic joint-venture with over 250 daily flights.

    KLM is a member of the global SkyTeam airline alliance, offering customers an extensive worldwide network. The KLM network connects the Netherlands to every important economic region in the world and, as such, serves as a powerful driver for the economy.

    ABOUT TATA CONSULTANCY SERVICES (TCS)

    Tata Consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 56 years. Its consulting-led, cognitive powered, portfolio of business, technology and engineering services and solutions is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development.

    A part of the Tata group, India's largest multinational business group, TCS has over 601,000 of the world’s best-trained consultants in 55 countries. The company generated consolidated revenues of US $29 billion in the fiscal year ended March 31, 2024, and is listed on the BSE and the NSE in India. TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index. For more information, visit www.tcs.com.

    TCS media contacts

    Corporate Communications & India

    corporate.communications@tcs.com

    saxena.kritika@tcs.com

    +91 22 6778 9999

    kimberly.solomon@tcs.com

    +91 22 67789098

    Asia Pacific

    y.tham@tcs.com

    +65 9720 9005

    Canada

    tiffany.fisher@tcs.com

    +1 416 456 7650

    Latin America

    alma.leal@tcs.com

    +521 55 2095 6098

    Australia and New Zealand

    kelly.ryan@tcs.com

    +61 422 989 682

    Europe

    roland.bagen@tcs.com

    +46 70 3178024

    Japan

    douglas.foote@tcs.com

    +81 80 2115 0989

    Middle East & Africa

    pragya.priyadarshini@tcs.com

    +971 528656700

    UK

    priyanka.mehta@tcs.com

    +44 7921493382

    USA

    james.sciales@tcs.com

    +1 917 981 7651

    In the News

    1/4
    Press Releases

    TCS Recognized as One of the World’s Top 50 Brands by Kantar BrandZ; Brand Value Soars 28% YoY to $57.3Bn

    Press Releases | 15 May 2025   Opens in new tab
    2/4
    Press Releases

    TCS Partners with Khan Bank to Future-Proof its Operations, Enhance Customer Experience and Propel Innovation leveraging AI and ML

    Press Releases | 14 May 2025   Opens in new tab
    3/4
    Press Releases

    TCS Partners with Dhofar Insurance Company to Transform its Core Insurance Platform

    Press Releases | 12 May 2025   Opens in new tab
    4/4

    Jazeera Airways Partners with Tata Consultancy Services to Power AI-led Transformation, Reimagine Digital Customer Experience

    News Alert | 05 May 2025   Opens in new tab

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